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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 5,438 reviews
  • Rated 4 out of 5 stars

    quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional. asked great questions and very polite about everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very helpful in looking at what we wanted and recommending the right equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job explaining all aspects of work i i wanted done complete with price and material breakdown.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected TV to WiFi account

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was very professional, knowledgeable and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gig squad took care of everything for me

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always do a great job when they show up everything is very professional and quickly handed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed cameras and explained how they all worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up our sound bar and got it working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Home Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a complete survey and came back with many recommendations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time, knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent advice and customer service. easy to work with and sold me what i needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my Macs and iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick was very helpful and fixed all issues of our devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good info

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very friendly and took his time to see if my t.v would hang over my fireplace Would recomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting my tv and getting it going!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good. Thank you fpr taking the time to service us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent diagnosed my problem immediately and corrected the problem right away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable and gave me different options and configurations for my wireless camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything that we wanted done, was done. The guys did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The people is very friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They conect all my devices perfect, but forgot to check one speaker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my home surveillance cameras!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed our cameras outside and synchronized them with our cell phones quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely friendly staff! Very knowledgeable about my products and requests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed speaker system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, professional and quality work done by technicians

    I would recommend this to a friend