Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
faster internet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could not tell me what I wanted to hear! DANG it!
I would recommend this to a friendRated 4 out of 5 stars
Powerful enough to fill any room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technology, clarity and power for the cost is superb
I would recommend this to a friendRated 2 out of 5 stars
Very disappointed in this Geek Squad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When Andrew came out, I was impressed with his advice. He told me he would send me an itemized list of what I needed with pricing so I could just check out. I didn't get it. When I contacted him to request it again, he said he sent it and requested my phone number again to resend it. Though I gave him all my contact information, I never heard another word. I'm thinking of contacting his manager.
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek Squad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chris was outstanding!! We highly recommend Geek Squad and Chris!!!
I would recommend this to a friendRated 5 out of 5 stars
Juan was nothing short of amazing!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Juan was professional and did an amazing job. I would recommend this service to anyone.
I would recommend this to a friendRated 5 out of 5 stars
Free!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was free and it really helped make a difference in the final install. Take advantage of it if you can
I would recommend this to a friendRated 5 out of 5 stars
Very Happy with Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent explained everything very well, gave suggestions.
I would recommend this to a friendRated 5 out of 5 stars
Site Survey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable, took care of everything I needed.
I would recommend this to a friendRated 2 out of 5 stars
Better Policy Knowledge and Communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Site survey ordered for new Ring camera installations and service call was based upon inaccurate info provided by the Geek Quad customer service. Appointment did NOT accomplish intent but not the fault of the service crew due. Caused considerable waste of time to both me and Best Buy service dept.
No, I would not recommend this to a friendRated 5 out of 5 stars
Home theater and TVs installation done quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great team and their service is very helpful Very knowledgeable and on time
I would recommend this to a friendRated 3 out of 5 stars
The Geek Squad arrived promptly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad arrived promptly. I was impressed by the way they protected my floors by wearing foot coverings. They were here to assess my house for a wired alarm system. I was disappointed to learn that they would not be able to provide this service.
I would recommend this to a friendRated 5 out of 5 stars
TV location assessment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tyler was very thorough patient and knowlegdeable.
I would recommend this to a friendRated 5 out of 5 stars
Jennifer, Tyler are superstars, they deserve a rai
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jennifer, Tyler are superstars, they deserve a raise and recognition
I would recommend this to a friendRated 5 out of 5 stars
They know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad looked at my whole house and told me what I needed to have all the tech I need.
I would recommend this to a friendRated 5 out of 5 stars
Super advice on home audio needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Andrew was very helpful is identifying issues and delivering possible solutions to consider.
I would recommend this to a friendRated 5 out of 5 stars
TV mounted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick response, am satisfied with the service and price
I would recommend this to a friendRated 5 out of 5 stars
Very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful with recommendations and knowledge...
I would recommend this to a friendRated 5 out of 5 stars
Very professional and friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Discussed all the details and answered all of my questions very knowledgeable and efficient.
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two representatives arrived, on time, did all I asked or had questions about. Pleased with the results.
I would recommend this to a friendRated 2 out of 5 stars
No Follow Up, etc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience. Both gentlemen came to my home and it was as if I was invisible. They kept talking to each other and not me about the plan. At one point when I decided to speak up, I got the feeling that they forgot I was there or were annoyed that I actually asked a question. They said they were going to follow up by sending the plan for the system, to date, I have received nothing from either of them. There is so much more to say but why bother? Best Buy, I am very disappointed. I expected better. Thank you
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you very much for taking time to share this experience with us. I apologize for the disappointment as this is not the level of service we aim to provide our customers. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.