Customer Ratings & Reviews

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Cooper is fabulous! He is smart. He attend to all the issues and repairs presented.

Technicians installed my new speaker system and adjusted teh sound

It was good. They explained what I needed to get my wiring hook up correctly.

Very professional job and thorough. Great job by the team

Thanks to your sales person, he was able to suggest the perfect laptop for what I was looking for.

the agent was on time and very good to let me know what to use to set up my tv and speakers

service was not complete they forgot my wall mount and my surround sound bar, the Tech agent promised he would come back and complete my service NO SHOW call customer service 4 times one lied and said they will be at my house by 5:30pm NO SHOW, customer service at Best buy is the worst i've ever experience, ever time I called the ask for a call back number and NEVER call back, 5 times this happened, im so done with BEST BUY!!!!!!!!!

I called twice for technical assistance since I've had this plan. Neither call was helpful. The first one, I left a message for the geek tech who had provided his contact info. I never received a call back. The second time I called, the first tech I got couldn't help, he transferred me to another line. I was then transferred directly to Microsoft who was not providing assistance at this time. So, I am left to fend for myself. I am not a techie and that's why I bought this plan. I am very disappointed. I had a much better experience with previous purchases. Despite this unsatisfactory experience, I would recommend as a last resort.

Discussed ring doorbell and camera systems as solar panels

The agents that came out to the home had the tv fixed in no time and were very friendly.

Was prompt, gave great suggestions, and wasn't pushy at all - very professional

The reason for the appointment was to assess why I was getting a constant black Bravia screen on my TV. Although I requested someone very familiar with Sony Bravia TV's be sent out, the Geek Squad person sent did not appear overly familiar, performed a minimal amount of setting exploration, and had no knowledge of this issue or how to fix it. His only solution was to schedule a repair technician. I continued to experiment with settings the same day and have resolved the issue myself. So, after waiting nearly 2 weeks for the appointment, absolutely nothing was accomplished. This was my first Geek Squad experience, and likely my last!

Excellent site review. The agents were very good and professional. Great guidance. A+++

the agent was able to get my t.v and surround sound system up and play at know time

The sales associate was very helpful in product selection as well as arranging for installation.

The installation and set up of outdoor security cameras was very professional and helpful.

Representative was very helpful and knowledgeable designing our system

The agents came out and told me what would have to be done for me to install an outside TV

Gentle was very patient and helpful. I had totally screwed everything up!