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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 5,438 reviews
  • Rated 5 out of 5 stars

    Amazing service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy team installation team is amazing and truly takes care of the customers needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought Geek Squad protection and they always do a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad team did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team did a great job. The Home theater installation was professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and reprogram remote and completed service as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All of the Ft.Myers, FL geek squad were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were accessing and trouble shooting Ring doorbell camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job hanging the 86" TV. I would never have attempted it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my issue quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when promised. Fixed my issues. Made great recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek told me what I needed gave a estimate. I was not aware of all the things they do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very honest and quick to help answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always depend on Geek Squad they are professionals who provide excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job what more can I say they did a very good job and quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The techs were very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very professional. They explained my options, and gave me detailed information

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went very well lots of good advice setup very easy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never heard back from them. They were going to send a quote. All 3 guys were nice and helpful while here, but disappointed that there was no follow up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio system repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repair sound bar and wireless sub woofer integration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great and very helpful. We received honest feedback

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe was very helpful in explaining what we would need to set up the TV that we are considering.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok what more do you want it okndhdu Heidi rusher hj

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team member that came out was so knowledgeable and helpful. I would highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer came in did what he had to explain it to me very courteous

    I would recommend this to a friend