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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 167 Showing 3,321-3,340 of 5,438 reviews
  • Rated 5 out of 5 stars

    Good sevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad pointed out the problem promptly. Excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony system was reprogramed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding track. Patient wit us and very knowledgeable as to system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job on my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zack did a great job getting my 3D printer working right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service as always.. BB always has great service...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek guy survey our location and developed a security plan of action for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like our Sonos system. The guys did a great job with the install and the training

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqaud Rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randle was very professional. He was very knowledgeable. And seemed to enjoy what he does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great did a great job installing and spent tome showing how to use.. and my next move

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up Sonos Sound Bar to Metronet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve was great. Demonstrated how to operate Sonos App on Smart phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    site visit for mounting new tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent arrived on time and showed how a tv could be mounted above our fireplace

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great recomedations on the Sonos sound bar and sub

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came out was very professional and helpful. He made great suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up on time and was very respectful and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kurt and Jade did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the professionalisms of everyone that I worked with. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, efficient and considerate of our needs. Very personable staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time very professional and knew what he was talking about. Couldn’t ask for more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geeks are the best. came out gave me some input where my cams my be the most usfull

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent In-home Installation Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, polite gentlemen. Worked diligently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed TV on wall was able to hide cables would recommend the installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation was completed quickly and accurately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent wired and mounted four 4k security cameras

    I would recommend this to a friend