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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 5,438 reviews
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service to get a better idea of what can or cannot be done in your home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They definitely live up to their name . Never disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tiffany

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tiffany did a wonderful job she is intelligent and know what she is doing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The site survey was very informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did an excellent job of checking our fried equipment and suggesting replacements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking to get ring doorbell installed but current doorbell does not work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad serviced my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve from the Geek Squad went out of his way to repair my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed 3 pitems and did a wonderful job. Great People......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great consult . Will was knowledgeable, polite, and patient with all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase, excellent installer with great advice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service. Fast and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service. Fast and friendly. I would recommend the Geek squad to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me select the right equipment for my home audio system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came. Was professional in appearance and sounded knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan was very professional and prompt. This led to a great installation experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service! Person shows on time. Took the necessary steps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Delivered my TVs on time!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered my TVs on time, and with were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped carry my purchase to the car. Agent was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad knows their material and are vety h

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I luv my Samsung revisions that I have purchased at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting on a new television connecting to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard at the Billings Geek Squad was very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable! Excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job by thr Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents did a great job of centering our new TV.

    I would recommend this to a friend