Customer Ratings & Reviews

They solved my problem with my connection for my soundbar.

The agent hooked it in good place I can see better

They fixed my connection problem quickly and described the issue clearly.

They are fast and very well mannered. They will take care of your problem

Though I had three Geek Squad people working on my problem, resetting the internet code, none were able to fix it. I can accaept that. But what upset me was that in one case I got a message that the problem was resolved. In another, I requested a call back and never received it. In a third case I got a note about the repair but no nformation about whether it was resolved or not. The communication process failed. And now I have to take the printer in to hopefully have it fixed at a Best Buy store. What a disappointment .

Agent came out and took pictures of the work we wanted to have done and said he would get us an estimate of the work and email it to us. We still haven’t gotten anything.

I have a great Geek employee - I really do not want anyone else working on my electronics.

I would definitely use them again. Very friendly a d knowledgeable

We have used the Geek Squad on a few projects, excellent customer service!

Was given an honest recommendation without pressure to buy something.

The site review went well. I had a few difficulties but they dealt with them.

Great peace of mind! This service helped me figure out what I needed.

Geek squad did an awesome job. They knew exactly what was needed to get the job done

The service person who came to our house only had a short time to do the "survey," which later on another Geek Squad member didn't know why Best Buy had a site survey done at all. I just needed my wiring all set up right for my stereo components. As it turned out in the later visit, my receiver needed to have firmware updated (I think that's what it was). So the site survey was useless. The guy who did come had a short time and just ran the cords but didn't have time to test out everything. So my second actual service did the job.

All three men where awesome very cool and helpful.

The Geek Squad did not get back with us. Our security system has not been installed yet. I am still waiting on the price quote for the job I want done. Please require follow up from site survey person.

The entire process was a joke. First the wrong tech was scheduled. Then when I got the right tech he did what he was supposed to but didn't exactly follow up nor use the information that I clearly showed him from Sony forums about 1000s of other customers having the same issue (4k resolution reduced to half when running 120Hz). Told me a case was open with Sony but never called back. So I spoke to another tech who told me I would need to speak to a store manager. Well I couldn't get through to a store manager. So I called Customer support who bounced me through 4 different people. That person made me feel hopeful but ended in someone else calling me to tell me it's over they won't replace the TV. So I'm stuck with this falsely advertised TV that doesnt do what I paid for it. I'm near ready to SUE Best Buy and Sony!

We found out what we were lacking for proper installation. Saved us from being frustrated.

survey is good to gage results. good time to vote and be heard.

They got my sound system working as it should system