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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 5,438 reviews
  • Rated 5 out of 5 stars

    Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very prompt. Was able to make sure we had all necessary items for setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and was free, thank you Beat Buy!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficieny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were on time and took their tube answering out questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing at helping us solve our problem. Best service ever

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too many problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been dealing with issues ever since purchasing m cameras. Best Buy even upgraded at no extra charge to me and the techs have been super, especially Andy. But I'm still encountering problems on a recurring basis.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Glorified Sales Call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team came out and I explained what I needed them to do. Rather than attempt to address the issue, they kept telling me I just needed to upgrade to a mesh network that they conveniently had in their truck. I sent them away and figured out the issue myself a few hours later.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the service so far and price went down from previous quote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took down and reinstalled speakers at my pool house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy, trustworthy and knowledgeable. Would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technician. Very knowledgeable, and helpful in the problems I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS excellent provided service beyond-expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Mounted/secured TV & wired sound systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT NEW BLUE RAY DVD.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I CAN WATCH A MOVIE OR PLAY MY CD'S ON IT WITH GREAT SOUND.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Josh is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh anticipates the customer need and is dedicated our satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were really nice, very informative and did a fantastic job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    God service, good help from Nolan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble shot the problem I had and solved it. Good service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Give me new weather and update grocery list and menu options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All went well and techs seemed knowledgeable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went well knew what to do had extra equipment as needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Following Day Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad came the following day to service my request.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount was installed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geek squad member did an excellent and efficient job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site surveys are awesome and awesome customer service thank you!!

    I would recommend this to a friend