Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tech was very knowledgeable, provide good ideas to solve problem
I would recommend this to a friendRated 5 out of 5 stars
Home System Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional and thorough! Very knowledgeable and courteous!
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the site. Very easy to navigate and user friendly.
I would recommend this to a friendRated 5 out of 5 stars
Expedient
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and great representation for Best Buy
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great to find some answers about future home improvements.
I would recommend this to a friendRated 2 out of 5 stars
Problem still there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad never came out to look at my dryer. They called me and told me that there was no one qualified to look at it. That the personnel they have works on computers and other electronics. He informed me that the most qualified personnel that could look at it worked in the Austin store and would most likely not drive the distance from Austin to Killeen to look at my dryer. So the problem was not solved, and my dryer is still not working correctly.
No, I would not recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and painless! Excellent service! Friendly guys
I would recommend this to a friendRated 5 out of 5 stars
Installed my washer perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was very professional, friendly and quick
I would recommend this to a friendRated 5 out of 5 stars
Amazing Service! Very Knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great site survey service. Followed their ideas and thoughts.
I would recommend this to a friendRated 5 out of 5 stars
greaat service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad exceptional. On time service and very thorough.
I would recommend this to a friendRated 5 out of 5 stars
Good assessment. Answered all questions.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service personnel was very professional and knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Terrific knowledgeable site survey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This employee Timothy was amazing-what an asset to Best Buy
I would recommend this to a friendRated 2 out of 5 stars
Lack of agent promises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our agent did the survey and all went well until he scheduled the actual visit. He went out to his vehicle, called it in and came back reporting to me that the work was scheduled for a morning. I told him morning did not work. We needed afternoon. He said no problem and would go back out to his vehicle, call the change in for the same day but in the afternoon. I never heard back until i discovered the error. We then had to shuffle doctor appointments, etc to accommodate his untruthful promises because Geek Squad had no vacancies available. Very frustrating and does not breed trust.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .It sounds like there was conflicting information that took place which left you scrambling at the last minute. I do apologize about this, and I'm wanting to have you call us over the phone to discuss this further at 1-800-GEEKSQUAD!
Rated 5 out of 5 stars
Knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad understood my needs and cane upbwith good solutions.
I would recommend this to a friendRated 5 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service answered all my questions and very friendly.
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and informative . Would recommend
I would recommend this to a friendRated 5 out of 5 stars
They solved our issues with TV, firestick, etc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got the help we needed to set up firestick, etc.
I would recommend this to a friendRated 5 out of 5 stars
GoodService
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Saleperson Rolando was GREAT very smart wit out of way
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad did not set up my TV which I paid for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money!!! I expected my new TV to be set up, but all the "tech" did was unbox it and plug it in. I could have done that! I'm now stuck setting up the TV which is taking a while since this is the first "smart" TV I have ever dealt with which is why I paid for totaltech/Geek Squad. I could have bought the same TV for the same price elsewhere with FREE shipping. Yes I Best Buy also charged me $60 to deliver the TV. In addition, I would have received the TV within 2 days. With Best Buy I had to wait a week and a half for a useless tech to bring the TV to my house. I wasted money buying totaltech/Geek Squad. I see no benefits of having this, since if anything goes wrong it is obvious the techs will not do anything. Save your money if you are buying a TV. I also was not impressed years ago with the computer repair with this type of program, so I now take my computer to an independent repair shop.
No, I would not recommend this to a friendRated 5 out of 5 stars
Yep
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In conjunction with my purchase and installation of my tv
I would recommend this to a friend