Customer Ratings & Reviews

I went to Best Buy & requested a home survey to determine what would be the best system for a "Bluetooth" surround system for the entire home. On the day of the requested visit, the assigned person did not show up. I called the Best Buy phone number, & after 6 transfers, I was told that the guy quit. I had to make another appointment in person, again. This time two "Geek Squad" men, that were installers, gave me some info and were in my home for less than 10 minutes and then left.

same as the above i need a follow up from first visit

They came out to survey potential projector installation. My husband and I wanted to install a projector into our media room. No suggestions were made. Not follow up and we are in the exact same predicament as before they came out. Nothing was resolved.

Representative was helpful and knowledgeable......

Can I get a refund? I never use my geek squad service. This service was not completed. I waited the entire day for someone to come to my house; nobody showed up then I got a call saying it was not necessary to have someone come to my house to provide quote on getting security camera installed and that somebody would call me instead. No call up to this day. I can't believe a company like best buy would act so irresponsibly. I went to the store too so they could take a look at my cell. They said come back in an hour for an appt. I came back an hour later and they asked to sit down and wait! what is the point of an appt. I waited 25 minutes and walked out.

Came out to our business, did the walk through, spoke about what we wanted done and never heard from anyone. Called and was on hold for 51 minutes, woman said nothing in file she would email the person who came out and call me back. Never called back.

I've had 3 service techs,2 and a salesman ripped his appraisal .all telling me i needed a 2200- 4000 dollar tv ,all others were junk! I want a honest opinion like i got from service tech #1 ,This has been going on for 9 months.i will call corporate next week ,i believe your techs are pressure salesman, with no other agenda except leading customers into purchasing TVS at over inflated prices,i will file a consumer complaint

The Geek Squad sent out an agent for a site survey regarding my ring cameras and internet. He said no problem, a mesh wifi system will take care of the problem easily, so I purchased the system he recommended. The following week another agent came out to install it and said, “This will never work “. He asked me who came out and I told him the young man’s name. He said that he had no idea why he was sent out for this problem because he worked in home theater. I called the geek squad and had to make arrangements to return the wifi system. The last agent who came out had no suggestions to fix the wifi problem with my Ring cameras that I also purchased from Best Buy but it was too late to return the cameras. So far, this $200 service purchase has been useless.

Had asked for a in-home visit to figure out what to install. The original person who they had sent a picture of did not show up. Two gentleman came much earlier than the appointment. This just isn’t professional. I never got a single email with a write up of suggestions either. I ended up going to the store many times with questions and ended up buying what I had talked over with one of the sales clerks.

Had an interesting discussion with Geek Squad but they said they had to go through Magnolia guys and get back to me with a proposal. Received an email one day later that said proposal was coming in 1-2 days. No proposal has been received in the two weeks since the visit.

Geek Squad Unable to bury cable wire or get in crawl space. Wanted me to pay to $330 for an advanced install with me doing all the hard work. Agent also questioned why I wanted Landscape speakers/why I purchased them and tried suggesting just getting a wireless speakers. Agent also did the same thing when asking about in ceiling speakers in the house. Was luckily able to get another company install them. I was initially told Geek Squad would be able to do everything. Very displeased with my experience.

I requested an estimate for hiding My theater system wires in the wall / installation etc. I waited 7-8 days and when I received no estimate , I called the tech that came to My house and had to leave a message . Instead of calling Me back , I received an estimate via email . While having additional questions about the email and not feeling My questions would be answered in a timely fashion , I the job won't be done by Best Buy . I'm an Elite Plus Member and have qualified to be 1 next year already and this was a disappointing experience .

They did a good job. My issue needed an additional expert, and they got that booked right away. The expert was a no show. No call. Never heard from Best Buy. I got the confirmation robo call the day before. Confirmed appointment. Adrian never showed to further diagnosis the situation. That's the second time Adrian was scheduled to come out. So, I've had 3 appointment with Best Buy and only one did anyone show up. I have the google front door cam, so I know no one showed. If there was any other company I could go to instead, I would.

I felt rushed and one of the associates had a stuck up/bougie attitude and acted as if I was wasting his time. He'd rather be in a mansion selling Home theaters, then selling 3 (40'-50') tv's to a single Mom. For the record I didn't ask for you to come to my apartment.

I recently had a site survey done. I've been asking for a while now to have the proposal sent to me so I can review and place an on-line order. I keep being sent an email similar to the one I am now responding to, but there's no proposal. I've now asked your guy to email me the proposal for my review and I will then take to the Best Buy store to make the purchase. You really need to redesign your email page so there is a clear section for proposals and the ability to order them on-line. Right now...it isn't working for your customers. All I see are a bunch of ads which I'm not interested in.

They came early which worked out great for us. After they assessed the speakers, they told my husband that they would email the recommendations. I still have not received that email.

They said addition WiFi extender needed which cost hundreds of dollars. Said things that were previously hooked into WiFi wotkd work, which they didn’t. After their install I I discovered issues, left several messages for the Geek installer to call and never did.

There has been absolutely no follow up. Once again, the total tech membership does not work!!

A geek squad member came to my house to determine the equipment I would need for my home. Later that day he sent me an email which was password protected. I could not get in touch with him to get a password, he never followed up with me to see if I had questions. How do you send a customer an email with no password?? I made multiple calls to the 800 number for geek squad and I was told that I would be contacted by phone or email with the password. No one ever got back to me. I guess my potential $8,000 order was not enough to get any attention. In short, no followup, no interest, no sale, lost customer. I’m sure nothing will come of this review either.

The guy install everything I asked and he was great