Customer Ratings & Reviews

this was not a geek squad employee, but a third party, he never called to let me know that he was going to show up. My dog barking let me know he was out there, it was dark outside, He never booted up and tracked dirt inside. I had to ask he if he hooked up my sound system CD. ECT which he did, after I asked him. He left Packing behind after he took the tv out to his van,he told me he would be back for the packing, he got in his van and left.

I give them 1 star bc that’s the lowest I could give them. Geek Squad sold me 3 or iOS and installed 2, said they would be back to finish the installation and has never showed. I was just going to install the last one myself and it is actually broken/doesn’t work/never worked. We have called them 3 times and they act like they have no idea what’s going on. Very disappointed!

Went to the store. Was told that it’s best to have someone come measure so we scheduled it up. Made sure we took the time out of the specific day and they called the night before to inform us they don’t measure for wall ovens. We’ve had the geek squad out before for a different thing and it was amazing. But this time Best Buy messed up. I don’t know who specifically whether it was the person who sold us the oven and said it’s best to get it measured or the geek squad guy who called and the night before and said they don’t do that.

Not one, but FOUR times I told these Geeks I needed a morning appointment as I worked afternoon shift. Repeatedly,scheduling sent me an email the day before changing my appointment time to 12-5pm when I won't be home. After the fourth and final call back and clearing my morning schedule, I told them not to reschedule....ENOUGH !!!

It was terrible Geek squad service. We had already had numerous problems(too many for this review) with our TV. The Geek squad came to fix the problem(our TV was working at the time) but they broke our TV and didn't come back for a week. (We had no TV) Another member of GS came and hooked us up and couldn't get the new TV to work. He said we needed a new HDMI cable. After another WEEK without TV, the 1st GS guy came and told us after he examined the HDMI cable that it wasn't plugged in right on TV. OUTRAGEOUS right! TERRIBLE SERVICE!! I will not buy another TV from Best Buy ever!

While Bryce was super nice, he admitted that he had zero experience with Simply Safe or any complete security systems...why send me a home theater tech, when I asked for someone with security system experience...total fail...but not his fault! The Geek Rep in the store also was a total fail...No security system experience & then made me an appointment with a home theater tech! Another Total Fail!!!

Still waiting for the results of the site survey for 3 weeks now. Was told the results of the survey would be 4 to 5 days and I would know what kind of equipment to put in my house. Missed 2 good sales to buy equipment but still waiting.

I scheduled for a site visit. I waited two weeks which is a long time for our small business. We pay for geek squad protection etc. I received a call from an agent the day before he was to come. He said he was the theatre guy which I needed the computer guy. He said he would have the computer guy call which never happened. I received an automated call from Best Buy which said to log on and reschedule. If I gave my customers automated calls I would not have customers. I tried to call both Best Buy locations near me for almost two hours and I could never get through. I went to staples!!!

They took my old TV off the wall hanger and put the new TV on the same hanger. programmed new TV and were out the door in 20 minutes. They said we could use old remote or new new remote. That didn't work. New remote would not shut off Medacom and we get back ground noise on tv programs. We rescheduled to have them come back to fix the problem. second time they said use old remote to start and stop TV. They said they couldn't hear back ground noise and said it must be a mediacom problem and left. We still deal with back ground noise.

The site survey itself went fine. However, we were supposed to receive a summary of recommendations for setting up our system. Eric, the technician said he would send it to us via email by the end of the day. 4 days later and a visit to the Geek Squad at our local store in Springfield, OR have resulted in no such summary/quote being delivered or found. Poor service. Poor Communication. No explanation as to what happened. This does not instill confidence in the services of the Geek Squad.

The Geek Squad member who did the site study was polite, but he didn't really offer any new information. He did say that the Sonos speakers would need to be mounted on shelvves. I was told that at the store by the sales rep.

The worst experience I’ve ever had, i usually like what they do but this time … they simply stated it could not be done and if done it would not look good

The inspection was supposed to be to assess location and wifi reception for two more ARLO cameras - NOT a theater inspection. When corrected, BB indicated that they do not offer that service any longer in my area - hence I am unsure of ARLO / accessories as well as probable need for a wifi booster

I am sorry but I can only review the sales department as that was as far as I got, I needed a new stove for my mothers house. I picked one out, and then that’s where the issues began, I thought that I was making an appointment for service to install the stove top. It took many people and it still never got an appointment made for me. After several attempts l, I just canceled the order. Your sales department didn’t care at all. If this is how you treat customers, you won’t have a company for much longer.

I originally thought the site survey was well done, but when the actual install occurred, I was less impressed with the work.

Nick came over, we discussed things, he said he would write up an estimate, and it never came. Many phone calls. They had my old phone number, I've given them my new number multiple times. This started in November. 12/30/23 and another rep is supposed to stop over and start from square one. I am not impressed.

Surveyor came and performed survey, but then I received nothing back regarding the install plan. When I called Best Buy to ask about this, they could find no record of my site visit, not even the name of the surveyor. "GHOSTED!" I would like the surveyor to get back to me with regard to questions I asked him about the installation.

We were scheduled for a Geek Squad at-home site survey on 2/1. We got a call from a fellow who said his order for our visit contained no info. I told him what we were expecting and he said that was a Hkme Theater task. I asked if he would come since he was scheduled to verify that my description was accurate in case I misused terms to describe the task. He would not come.

I called the geek squad to oversee my smart home Wi-Fi system that kept going off line. Geek squad member inventoried all my best buy equipment that I had bought in the last five years and she told me that she would refer my problem to her team members, who will get back to me in two days. Since I had not heard back after a week I called someone else came in did the same thing, and get me up and running in six hours. Unfortunately I cannot recommend Best Buy geek squad.

The GS member that did my site check was awesome. Wrote up a work order for specific items needed to complete my tv & sound bar install. Install tech team never saw or reviewed the write up & no showed 2 appointments. Finally today after 3 hours on phone with geek squad they’ve informed me the cannot provide the services outlined in the site check. My site check was 12/11/20...almost 30 days later & 3 days off work, my TV is still in the box, not on the wall...awful experience; would give zero stars if possible.