Customer Ratings & Reviews

Initial installation of microwave and double wall oven was not performed correctly. Microwave trim was not flush with cabinet and microwave door would not open fully. Double wall oven was not flush against the cabinet and was not secured to the cabinet. Securing screws, 4 each, were not installed in the sides of the oven. Geek squad returned two weeks later to complete the installation which was done correctly.

I haven't seen the results of the site survey. Without a report, I don't know what to buy.

Agent was here to guide me to get the security system for house. Instead he gave me the price for installation and left..I could have done it at the store..

I called for a free site survey to see if my home was compatible with the Google Nest Learning Thermostat. Person on the phone said I would be called within the next few days to schedule an appointment. Nobody called me. I tried to call back to schedule a time and nobody could help. This was a complete waste of my time. I will not be purchasing the Google Nest Learning Thermostat from Best Buy as a result

NOBODY SHOWED UP AS I WAITED ALL DAY!!!!I CALLED IN THE MORNING AND IT WAS CONFIRMED THST SOMEONE WOULD ARRIVE BY 11:30!!! NEVER SHOWED! Horrible!

They schedule a ridiculous four hour window of time for you to need to be at home for the appointment on a weekday. Therefore most people have to use vacation day/half-day for it. They give no indication of when they will be arriving during it, which is even more frustrating. Sitting and waiting hours for them to show up. Extremely frustrating and not worth using a vacation day for. Best Buy needs to either make the timeframe much shorter or to schedule a specific time. Would never ever have them come for a site survey again.

The employee named Omar, after being late for the appointment, made many excuses to install the cameras. He indicated to me that those cameras did not work and that they would not work. I told him to leave if he was not going to do the job. I proceeded to install them myself and as of today they are working very well.

Ive tried to set up service for literally a month and everyone i speak to refers me to someone else. No one there can help me. Its someone else's department. Ive titally given up.

I called to make an appointment to check my security cameras Best Buy installed because only 3 out of 6 are working. I waited 2 weeks and they sent a home theater team to my house that doesn't work on security cameras. A manager was supposed to contact me and never did?

They wouldn't even come into my house to check out my attic to see if it would qualify to have the camera's installed. They said if they have to get on knees even if only 1 and bend over they can't install the cameras. It has to be a wifi connections. I have plenty of standing room where the camera's would be installed. I will not be back to best buy for anything nor will I give any good recommendations for anything.

two fellows came to look at my location before item we installed. Their recommendations did not work and it took a lot of work around after they left. Not really helpfull

The agents installed my receiver but left me to sort out the problems and didn’t follow up like they said they would.

Working with the Geek Squad has been a nightmare. Things are not working accurately now at my home and the customer service through the 1-800 number has been horrific. I thought it would be better using a chain store but it hasn't. Terrible experience that I am still going through currently.

Connected my surround sound with the wrong cables. Optical instead of hdmi

The total tech membership supports really is no value. There is an upsell of services and best buy does no wor it is all contracted out with huge costs for consumers. Geek squad wasnt really helpful and its to difficult to use and get help walk in or over the phone and too many limitations!

I had a survey done for instillation. The person gave a quote of $350. When I called Best Buy to order the installations, I was given about doubled the quote. As a result, I am now forced to find someone else.

The site surveyor came to a house 120 miles from where he should have been and called a cell phone that belonged to someone 2500 miles (and three time zones) away. You guys have to let customers review the addresses and phone numbers in their profiles and on their orders.

Negative stars! This was scheduled and we were told the person couldn’t do it but he’d assign someone else. That person never showed up. No one ever returned my phone calls. Left message with their Manager & he never returned my call either. I went into the store 3 times to work on this. I finally canceled my order. Absolutely terrible experience. I took an entire day off work & no one ever helped me from Best Buy.

Two "geeks" came to my home to do an assessment of my AV needs. It was a rushed visit (I had a lot of things I wanted to cover) but we went over a few things. That was two weeks ago, and I've not heard a single thing from them ever since, not even why they are late with their writeup. Not impressed.

The guys that came to my house were great this time, but they cannot do anything for the second time in a row because the people set up the wrong kind of service appointment This was very disturbing to me. Don’t know if I’ll ever use you again.