Customer Ratings & Reviews

Did not find the problem with the remotes so they suggested replaced the TV it’s only two years old

The survey was fine but the technician agreed to send a followup proposal and I have not received anything yet after 2 followup calls with customer service! Terrible customer service.

Cameras ok, they cannot be too far from the wifi, installer didn’t know how to use them which is the reason I paid for the installation

There has been no followup since the consult. I called the service number but waited on hold for more than 15 minutes. Please have someone follow-up with me as promised.

2 agents came out looked at my TV -- told me the store would order parts and call me back in a week .. havent heard from no one in over 2 weeks and my new TV still dont work

Terrible service, couldn’t get through and when I did, they didn’t honor price match

got my speakers to work meanibg hooking up the tv so sound comes out of my bose. 1/2 hour later the receiver flashed the word protector across the face. no more sound coming out my bose

The Geek Squad didn't show up twice. I thought maybe they had outdated contact information the first time so I went into the store and updated and rescheduled. No show again so I don't know what you want me to rate.

I want a security system and contacted Best buy. They sent two guys to my home for evaluation. They said they'd get back to me with the best system in a day or two. I contacted the store after about ten days. They said they would check into it. That was about ten days ago....(Not a word from them)

The home site survey was scheduled after lot of calls to Best Buy total tech and geek squad line. The magnolia departementb was contacted only after 6-7 tries. Also the quote for the home Site survey is not yet complete. So the work HS not started.

We are unable to get a geek squad member to install security camera and return phone calls and text messages. We are starting to think best buy does not want our business. We have been very loyal to this store and to best buy. We have been a Geek Squad member for many years and this situation has been very disappointing.

The home service site survey did not do this simplist task, is to make sure the TV would fit, even after I questioned him. Luckily I remeasured, was able to change my order to the smaller TV whi h will fit.

Did make repairs in a timely manner, the cost for repairs grew urging each conversation and update. The tech seemed to be guess or taking a shot in n the dark as to what really needed to to be repaired. He was not very concrete or convincing that he knew what he was doing. I had to speak with a manager to get things resolved.

No one ever called. I tried before this order too. Once in the store when they said they would have someone call. No one did. Then I called and ordered this one and they said come to the store to order? Which is it? Still haven't had it done.

The agents still have not sent an official proposal for the job requested which was to install in wall speakers and mount two tv’s. I was told I have to wait to get on the techs calendar. I have reached out to the tech at least three times within the last two months and still have not received a date for install. At this point I’ll pass on the geek squad services.

The agent reviewed the possibility of mounting a sound bar. But he never got back to me after 2 weeks

The Geek Squad guys showed up with the LG TV I bought from Best Buy. They were in a hurry, said the the TV could not be mounted for some vague reason. They were also supposed to set up AV system, but didn't have any speaker wire, etc, with they. They left without doing anything. Rude and unprofessional. I've used Geek Squad in the past but never would again.

I waited 3 weeks for an in home appointment to have my surround sound completed and wanted to purchase a TV have it hung/installed above a fireplace. First visit went fine, I had a second visit to confirm my wiring for surround sound. Then I never heard back, never received an estimate through email-nothing... I’ve called twice. I am trying to purchase these services and no one will even get back to me. Ridiculous.

1 Cost too must to install. they used 6 0f my old lines run only 2 new wire under ceiling . 2 don't show me how to work( they asked for pass word then put it in) 3 I go back to store to ask them help. They said they will contact me. Nothing

If there was an option for " 0" it wouldve definitely gotten a big fat zelch. 2 reschedules and a straight out no show. Had the audacity to call 3 whole hours after the 3 hour window. Now harrassing me to reschedule. Ridiculous. Going with competition DO NOT USE GEEK SQUAD APPLE VALLY CA, more like sour grapes, are us.......run that.