Customer Ratings & Reviews

They didn’t show up. They didn’t come and I waited all day. From 7:00 AM to 7:00 PM.

No one showed up for appointment. The original scheduled technician was running behind schedule and sent me a text stating he put a request to have another agent come however no one ever showed up or called.

We had a complicated install and we were really looking forward to the site survey in order to avoid headaches on the installation day. Instead they showed up on installation day, no site survey performed and guess what? We had a number of problems that caused our Install to be delayed by two weeks.

Alex was great. I really appreciate his time onsite; however, there was no follow through. I placed my original order in June and am ready to close this out. Someone please respond to my e-mail on next steps!

I experienced the worst customer service. Repeated errors in the quotes I received from Best Buy. No regard for my time and for the value of my time.

Waste of money. I purchased a protection plan for a treadmill and after having it a month and 1/2 it stopped working. They refused to service it and then offered to replace it but it would negate my 3 year program. Ridiculous!

No service of value that would help me. Individual lacked sufficient knowledge

They never showed up. They made appointment to come to my house for 7/6/23 between 1:30-5;30 and didn’t show up and didn’t even call me

I WANTED TO UPDATE A 1960'S STEREO CABINET AND USE THE ORIGINAL SPEAKERS, THE TEAM WAS HELPFUL, AND GAVE ME QUOTES OF HOW TO DO THIS, BUT THE EXPENSE WAS TO MUCH TO SPEND ON THIS PIECE OF FURNITURE. i WAS VERY IMPRESSED WITH THEIR PROFESSIONLISM.....

Site Survey was cancelled and never occured. Local Geeksquad when I explained what it was about when contacted by the employee, he said it was unnecessary.

This site visit was not what we expected and didn't match what the person in the store told us it would be. The service provider did not recommend products or make suggestions which were meaningful.,. It seemed that he didn't know what he was supposed to do.

My credit card was charged more 11 days before the security system was to be installed. i don't like it at all, and it's Best Buys policy I was told. they don't tell you policy during or before giving the estimate.

Two guys arrived to do a sight evaluation of our av system. Polite nice guys! They made a couple suggestions for fixing a complicated built in system and said a proposal would be forthcoming. It never came and my attempts to reach the Geek have been futile!

Took almost 1m to set up, 3 different best buy people 1 week apart each, punting from one to another, worst experience ever until final guy knew something useful. Will not use again

The agent called me and talked to me, but did not want to come to my home and look at what equipment I had in place to recommend what new equipment i should get to tie it all together. he blew me off.

We had problems with the initial installation and no one is willing to resolve the problem. There is no way to realistically contact anyone.

I bought a TV and. Had a warranty on it and they did not hold up to their bargain. So I have to bring him to court.

I have lost all trust in the geek squad and Best Buy. I made 3-4 follow ups with Best Buy to get an estimate for installing a home theater and was given the run around each and every time. The promises to call me, come out to give an estimate never occurred

Absolutely the worst customer support ever. Look at my file....total tech has been the Keystone Cops of support and i will let evryone k ow

Unfortunately we were not able to complete the job. The installers were terrific, but after installation, we have multiple problems. We are still working through it. Very disappointed to say the least.