Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been 3 weeks since Best buy came to my house to give an estimate to replace my surround sound and two calls into them with not one reply. Don't waste your time
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor follow-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had 2 people come to the house to evaluate our property for cameras. They were to have given us suggestions & options. We would have bought a significant amount of product from them but they never got back to us
No, I would not recommend this to a friendRated 1 out of 5 stars
Where’s my service impact for?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. No response, no return phone call, nothing. Total joke. Totally posted off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nobody came
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody came out Nobody came out Nobody came out Nobody came out Nobody came out
No, I would not recommend this to a friendRated 1 out of 5 stars
The first time I called I was on hold for 30 mins.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came out and told me I would have to call to get the estimate the next day. I called and they told me they didn’t think they could do the work, but they would call me back. They never called me back.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on a quote for the services requested. Even called customer support but still no response.
No, I would not recommend this to a friendRated 1 out of 5 stars
Survey response not made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this site survey was to evaluate and estimate moving my receiver and improve my remote control. I have not heard from Geek Squad since. I would like a response.
No, I would not recommend this to a friendRated 1 out of 5 stars
won’t renew membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.apparently you don’t provide in home services any more.
No, I would not recommend this to a friendRated 1 out of 5 stars
Home survey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for home security not home theater And really got no where on the visit Sorry
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to help me run an HDMI line. Offered no input as to what could be done other than call Magnolia group. I had an electrician run the line for me with no real issues.
No, I would not recommend this to a friendRated 1 out of 5 stars
2cd time out for Geek Squad and haven't fixed prob
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem not solved, Bought Best Buy wireless router and my wireless printer won't print off network
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Member either given wrong info or was !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told SPECIFICALLY THIS IS A. ALARM SYSTEM INSTALLATION. Personsaid it was a Home Theatre Survey
I would recommend this to a friendRated 1 out of 5 stars
Very poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service No follow up on the visit .I did not get the quote from Best Buy .It is more than 3 weeks no and no communication on my quote .Very poor service
No, I would not recommend this to a friendRated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents inspected my situation, but never called me to tell me what they would do.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice people but never heard back from them I was disappointed as I had hoped they would do it all
No, I would not recommend this to a friendRated 1 out of 5 stars
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not good at honoring their Warranty policies after service
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad failed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After three different attempts none of the Geek Squad got my tvs hooked up correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never helped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited a month for them to come out... two days prior canceled and processed to hang up when rescheduling.
No, I would not recommend this to a friendRated 1 out of 5 stars
The guy never even showed up to do this but then c
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy never even showed up to do this but then called me two days after the install once I complain that my refrigerator and dishwasher didn’t fit
No, I would not recommend this to a friendRated 1 out of 5 stars
Ten years behind time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That place seems like its ten years behind time, geek squad complained and never showed up
No, I would not recommend this to a friend