Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek Squad surveys home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on a quote from the site visit no response yet.
I would recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had geek squad member come out to the house to give us an estimate on an installation of a new tv and audio receiver. Was told we would receive the estimate via email but never did. Waste of my time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst geek squad agent ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in with an attitude. First thing out of his mouth is “I don’t have time “ which he repeated at least 4 times in next 3 minutes. Will not do half the things I needed as he didn’t have time
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation of security system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad Security Camera install have been delayed and rescheduled 3 times now while I am still being billed.
No, I would not recommend this to a friendRated 1 out of 5 stars
in home consultation follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Service, been 6 days and I haven't had anyone contract me and consultation review.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor intake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally wrong appt made, was for cell problems & Boulder CO, not a home visit in MN!!
No, I would not recommend this to a friendRated 1 out of 5 stars
no call, terrible follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that someone would contact me in 24 hours......still 3 weeks later, NO ONE has contacted me!!
No, I would not recommend this to a friendRated 1 out of 5 stars
I don’t recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was terrible for à system that needed attention. No telephone line to the store when needed. I would not recommend this to anybody.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted my time waiting for Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad set up an appt to give an estimate to install cameras. When they arrived at my home, they stated they do not install security cameras. They should have not scheduled the appt.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. Rearranging your schedule to be home for an appointment is never ideal, so I can certainly understand why it rubbed you the wrong way that an appointment was scheduled if security cameras were not something they could handle. That is far from the stress-free experience we wanted to provide when you decided to come to us for your security camera needs. I am truly sorry that we let you down with this interaction, but I hope you can give us another chance to show you the excellent customer experience I know we can provide.
Rated 1 out of 5 stars
never showed. up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.technician never showed up. and still created an invoice
No, I would not recommend this to a friendRated 1 out of 5 stars
Disorganized and they need a lot of coaching befor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they need a lot more work on employee development people skills and a lot more coaching on dealing with the general public and organizational skills are a must with this company
No, I would not recommend this to a friendRated 1 out of 5 stars
MTS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally disorganized with your call system and your scheduling. A big waste of my time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad installer never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service-They never showed up for my scheduled appointment and I waited 7 hours for them... They never called me either!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My internet is still not working…,3 home visits and still can’t figure it out
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not show up for the appointment after several scheduled appointments and confirmation
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not show up and no call telling me that they could not make it
No, I would not recommend this to a friendRated 1 out of 5 stars
Failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never gave me the results of my site survey after spending time getting all the info.
I would recommend this to a friendRated 1 out of 5 stars
Inspection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t want to run wires so they kept making excuses and pushing for me to get wireless cameras
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of our time. Poor guidance from the tech. Lazy
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All Best Buy site service is for somebody to come out and tell you that your stuff is already broken and then reschedule a repair person
No, I would not recommend this to a friend