Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could rate this any lower I would. After multiple times calling and speaking to the manager no one ever came out to my home.
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn't Help Me...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a total waste of time, The worst service I have ever gotten.
No, I would not recommend this to a friendRated 1 out of 5 stars
???!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to communicate after home appointment was not done. Stayed on phone over an hour with no customer assistance…. Very disappointed!!
No, I would not recommend this to a friendRated 1 out of 5 stars
INSTALL CAMERA SYSTEM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Techs came by and basicalky told me that they dont do 2 story homes... I was stunned .. Being that more than 50percent of homes in this area are 2 story
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tony. Thank you for reaching out about this! I'm sorry about the misunderstanding on the installation. In most cases, our Geek Squad agents aren't able to go above a certain height just for safety and liability reasons. We may have solutions to get that taken care of. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Never Let Geek Squad do an Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is garbage, worst and the rudest installers ever. Learn to actually do the work!
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Site surveyor declined to come to property claiming a visit 2 years prior Even though a more recent survey indicated a valid option
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review! We're sorry for any confusion in regards to your site survey appointment. For support with this, please call us at (800) GEEKSQUAD or (800) 433-5778. You may also be eligible for a refund on any services not rendered.
Rated 1 out of 5 stars
Security cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one contacted me back with quote. Sent two different techs
No, I would not recommend this to a friendRated 1 out of 5 stars
Home Entertainment Consultation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong tech sent for what are needs were/are. A complete waste of time!!
No, I would not recommend this to a friendRated 1 out of 5 stars
router mesh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't help at all really just a waste of time didn't answer any of my questions
No, I would not recommend this to a friendRated 1 out of 5 stars
My Pavilion Desk Top Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My problem still exists. This problem started after I had my computer worked on by Geek Squad at your Skokie, Illinois store.
I would recommend this to a friendRated 1 out of 5 stars
Site Survey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody showed up or sent me a quote after the site survey.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did nothing for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came to my office and never got back to me as to what I can do about moving my computers. Zero feed back.
No, I would not recommend this to a friendRated 1 out of 5 stars
Just looked around and did nothingl.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for the TVs to be mounted. Need a bracket for the 70" TV.
No, I would not recommend this to a friendRated 1 out of 5 stars
I have no idea what this service was for please co
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am unaware the services provided please contact me at 619655391. I want more details regarding the service.
I would recommend this to a friendRated 1 out of 5 stars
Don’t waste money on GEEK Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK squad is a waste of money. They really don’t know as mush as they claim.
No, I would not recommend this to a friendRated 1 out of 5 stars
Big disappointment!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come - as I was talked out of their visit because it was not what I was told in the store. Poorly run program!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
TV install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad never got back to me about installing a TV. Very poor customer service!
No, I would not recommend this to a friendRated 1 out of 5 stars
My new network.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally dropped the ball! Now May 23 and still no recommendations?
I would recommend this to a friendRated 1 out of 5 stars
Awful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had suck horrible experience with any other customer service providers. Never will recommend or use again. No option for zero rating, or else that is what I would rate.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Volcano – I’m sorry that your site survey didn’t go well. We want our Agents to review your home and make the best possible suggestions to fit your technology needs. It sounds like that didn’t happen for you. I’d suggest giving us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can set someone up to come back out to your home to try and get the survey done right.
Rated 1 out of 5 stars
Not informed or prepared
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The associate from geek squad who came to the house was very nice however he didn't not have any equipment to measure and give us a quote. Nor did he ever email us a quote!
No, I would not recommend this to a friend