Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service would not use Richard or geek squad. Never sent a quote by email was rushed like he didn’t want to be here.
No, I would not recommend this to a friendRated 1 out of 5 stars
No showed on install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unqualified and rude experience! Over sharing of personal issues
No, I would not recommend this to a friendRated 1 out of 5 stars
waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was the quickest site survey ever. The technician came out and decided he didn't want to go anything so he didn't and left after 10 mins
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating to feel neglected and like your time was wasted. We expect our Geek Squad agents to offer exceptional service and ensure that appointments go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t fix the problem he made it worse still waiting for RTA to call I called supervisor on 10-20 no response
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Individual was quite unprofessional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem was not resolved - Anthony Espinosa refuses to return my calls in regards to this matter - quite unhappy with the entire experience!
No, I would not recommend this to a friendRated 1 out of 5 stars
no installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the agent visited my house very rude
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIBLE !!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent neve4r showed up / My husband took off from work. Stephen called me to confirm and NO SHOW !!!!!! HORRIBLE
No, I would not recommend this to a friendRated 1 out of 5 stars
still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still waiting for installation from geek squad been a month
No, I would not recommend this to a friendRated 1 out of 5 stars
Needed done but not done right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are going to have a site survey, it MUST BE done before the appointment at a separate appointment. This would have avoided a SECOND INSTALL APPOINTMENT!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing your thoughts on this with us. We would typically expect a site survey to take place before your installation appointments, and that our Agents will do their best to make sure everything is ready to go for your installation day. We apologize if this was not the case for you. If you should be in need of any assistance with this, please connect with us on the phone at (800) 433-5778.
Rated 1 out of 5 stars
Did not show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy as they did not show nor installed the equipment
I would recommend this to a friendRated 1 out of 5 stars
Very unreliable management
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They missed their appointment twice, or came at the wrong time and claimed to call but called wrong number..
No, I would not recommend this to a friendRated 1 out of 5 stars
Negative about mounting TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not want to mount my TV. In fact, the agent said my product warranty would be void because I wanted mounted on was over fireplace
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to connect with us about this. I apologize for the disappointment with your install. It's always frustrating when an appointment is not up to standards. We'd like to hear more about what happened and figure out how we can help. If this is something you'd like to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Total failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally wrong team was sent. I did not need this!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Theatre room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noboby ever got back to me was told i would hear in 24 hrs that was weeks ago
I would recommend this to a friendRated 1 out of 5 stars
V
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Over a month and no charge. No one did the job
No, I would not recommend this to a friendRated 1 out of 5 stars
They showed up earlier than scheduled.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since they showed up earlier than expected, I was not back yet. Now I need to wait another three weeks to resolve a simple matter...
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Very disappointed, waste of time and money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras never installed, first evaluation visit, he didn’t know anything about installing units. So next crew showed and didn’t finish the work.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share your feedback with us. Often, we find customers may need more specific guidance, especially when installation is involved. The site survey is one option available, which should allow us the opportunity to provide an accurate plan and estimate for an upcoming purchase. It does not sound like your experience was anywhere close to what we would have expected. For further assistance, you’re always invited to connect with the Geek Squad. They can be reached at 1-800-GEEKSQUAD, 1-800-433-5778, where an Agent will be happy to see how they can help.
Rated 1 out of 5 stars
Pretty useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy came and promised to get back with quote but did not till today. Not even a call or email.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to cancel my co tractvwaely because of baaaaad service. Do not use the Geek. Please do elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was suppose tho back and talk to another person and gave that person call with a follow up to better assist, which never happened.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.