Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
very dissatisfied, no one showed up or even called
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible I’m extremely dissatisfied no one came to to house or even called .. I will be returning merchandise
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
I would not recommend Geek Squad or Best Buy !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The site review wasnt bad, but overall my experiences at Best Buy have been AWFUL.
No, I would not recommend this to a friendRated 1 out of 5 stars
Oh well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got a call to set an appointment. Went there to complain and the same thing happened
I would recommend this to a friendRated 1 out of 5 stars
nothing, there a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.there a joke, cancelled all services & will never recommend them to anyone.
No, I would not recommend this to a friendRated 1 out of 5 stars
No one ever called me back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came out and then no one ever called me back to tell me what I needed to complete my sound system project
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor ServicePoor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited from 3pm to 8pm.No one called or came to my home. Really bad service.
No, I would not recommend this to a friendRated 1 out of 5 stars
No contact and no survey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever came to do the site survey nor contacted me again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Appliance ordee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My order is still incomplete. Cancelled appointments and unanswered emails.
No, I would not recommend this to a friendRated 1 out of 5 stars
n/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled, incorrect service/appt on Best Buy had to reschedule for another day
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech called and said he would schedule camera install Mar 20 but no one hung up
No, I would not recommend this to a friendRated 1 out of 5 stars
They were never at my home.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled service.....Geek Squad never arrived. Can't really rate if they were not here.
I would recommend this to a friendRated 1 out of 5 stars
Site Survey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never recieved any feedback. Said I would get email with recommendations. I have heard from them.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your feedback with us, although we regret to hear your experience thus far has not met our expectations. We would really like to make sure you’re getting the recommendations you’ve been waiting for, so please email us at onlinesupport@geeksquad.com with your full name, phone number, email address, and a brief description of your experience, so we can help get you in touch with your Geek Squad Agent.
Rated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody ever showed up to do a site review? We had to go w another contractor
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not show up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed internet access
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed multiple calls and the first guy did it all wrong, the second attempt worked ok
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. We apologize that it took two tries to get it all done correctly. We hope it's working great now but hope you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Site visit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Geek squad said tv could be hung but installers were not able to hang tv. Requires another appointment
No, I would not recommend this to a friendRated 1 out of 5 stars
Less knowledgeable would be hard to find.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two people who represented Best Buy were totally clueless.
No, I would not recommend this to a friendRated 1 out of 5 stars
Camera installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have scheduled for installation and never came
No, I would not recommend this to a friendRated 1 out of 5 stars
Never contacted me about the install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never responded to my request. Went with another vendor
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad dropped the ball
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Twice Best Buy has not shown up for appointment twice
No, I would not recommend this to a friend