Customer Ratings & Reviews

Thank you for sharing your experience. Often, we find our customers need assistance with professional installation, and I am sorry to hear that yours has not gone as planned. If you'd like to schedule an appointment, please contact Geek Squad at (800)-433-5778. We'd be happy to see what options we might have to get this taken care of.

Thank you for sharing your thoughts and experiences regarding your Site Survey appointment. We expect our agents to conduct themselves in a professional way in all circumstances, so if this was not your experience, I’m very sorry.

Regarding the services included for a Site Survey, agents should assess client needs, perform pre-installation site survey and review scope of work with the client, ensure that services purchased meet client needs and expectations, and make recommendations on additional solutions based on client needs and expectations. While it sounds like this wasn’t what you were expecting, please know that with a Site Survey completed, that should help to ensure upcoming installation services will proceed smoothly with the correct services and expectations.

We appreciate that you took the initiative to share this with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

Thanks for uploading your review. I would expect someone to have reached out to you. I am sure we can get an appointment scheduled for you. We have Agents standing by to help. Please, call us at (800) GEEK-SQUAD or (800) 433-5778.

Hi Erica. Thank you for taking time to reach out about this. I'm sorry to hear about the no call no show. It’s always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.