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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 217 Showing 4,321-4,340 of 5,438 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad support is awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad provides awesome in home services such as mounting tv's on the wall, verifying best sep up and more.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation of Sonos sound accessory

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our Sonos speaker system and walked us through the directions on how to use it, One component was out of sync and they came back the next day to remedy.•

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 4 out of 5 stars

    Geek squad was efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my TV quickly. Came on time and called in advance. Very happy with their service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Effective Response

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent trouble shot the issue with my TV, fixed it and instructed me, a most pleasant experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solved my computer sign on problems.lems.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corrected my desktop computer problems efficiently and successfully.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a great install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to my home sound system. They were very knowledgeable and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Denny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable. They had great personalities and made us very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Total Protection & Customer Care

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is an A-One Service, they are very thorough with their work & care about their customers...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely Outstanding

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery of my new Washer and Dryer could not have been better. The Gentlemen were quick, thorough, respectful and did everything right. From calling for arrival timing to clean up, the Installers were Terrific!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater site survey

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process to actually get initial appointment scheduled was a complete nightmare. I got disconnected a couple times and agents never called back. After speaking with multiple customer support agents I finally got the appointment set up but literally a month wait. However, Agent Eric Pulley was so helpful and thorough with explaining processes. I can't say enough positive on his ability to resolve everything with such little time given for the appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sue Ovitt

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was excellent. When faced with a difficult install, he exceeded our expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad rock!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job and wonderful personnel! All went well and they answered all questions!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sonos Streaming music

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Sonos port works perfect. This Sonos has a lot more features.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad did a fabulous job!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They both did a wonderful job installing a TV, and speakers to our home Very helpful in every way. We were so pleased with their work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad agent installed receiver.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the receiver and programmed our remote. Most helpful in demonstrating how all equipment worked.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad rep fixed the problem quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep did a good job. He did exactly what was necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Geek Squad lived up to their name

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Geek Squad group came on time and installed everything neatly and correctly they were awesome

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Man Cave upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing, I did not like about my Home Theater was the way he took the 77 inch TV out from the back of the Box Van with no Help from his Partner. Pulling the TV BOX from the Vehicle down to one corner then rolling the box from corner to corner . Not a good way for a Customer to see his product being Handled.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, professional service!! The team is friendly and extremely knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GS install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents connected everything and trained myself and wife on the use of the devices. Very pleased with the outcome. the team worked to do an efficient and clean installation.

    I would recommend this to a friend