Customer Ratings & Reviews

Jai at Geek Squad at the Harahan, LA location was extremely helpful. I appreciated his patience with my questions. His knowledge and being able to recommend the correct amp kit that I needed were beyond what I expected.

Knowledgeable, professional, friendly service. Highly recommend installer who made sure we were 100% satisfied before leaving.

I Ask for help and one associate didn’t have time to take care of us apparently it had to be quick but there comes.Great customer service Dwayne thanks for helping me and my friend out we found exactly what we needed less then 10 mins we was out the door thanks Dwayne for your great service.

Excellent services ce. If you buy electronics or appliances, get the Geek Squad service agreement. We bought a new flat screen TV and for various reasons, the Geeks had to come back 5 times. NO CHARGE! Incredible.

Agent provided excellent education regarding requested service from us He was very professional, answered all questions Very very helpful

Sadly I’d broken my Polaroid but I came to Best Buy with my warranty and experienced great service from a Ms. N and Ms. J who both were extremely friendly while also focused on getting the job done. I greatly appreciate their service today and will recommend curbside pick from Germantown Best Buy to my loved ones. (:

Very quickly your service associate was in and out of here showing me how to manage the issue with my DVD player. Thanks so much! I love your service!!

Jonathon was extremely patient with me while installing my new computer. He also was able to activate my new iPhone 12 mini in 10 seconds! I had been on my old phone with AT&T for hours with 3 different tech support agents who finally gave up. 2 Thumbs up to Jonathon at store # 327 on 1/10/2021!

Everyone involved from our initial meeting to the installation was extremely knowledgeable and helpful. We love everything!!

The agent delivered the stand from a different store since it wasn't available close by. He was a SUPER helper and installed it SO quicly

Your Geek Squad technician was very helpful and knowledgeable; we learned allot about the BestBuy products that we purchased! We are excited to tell our friends, THANK YOU!!!

Excellent job. I thought i could have installed it myself until i looked to see where he had to drill for the air conditioner window mount. If i did it, it would have been a disaster.

Excellent service, knowledgeable and friendly. Couldn't ask for better service. Because of him we will definitely use Geek and Best Buy in the near future.

The associate worker Vanessa from the Cellphone Department in Downey Bestbuy store is an amazing worker, she is very informative and helpful to all her customers. My husband and I always come to her for advice regarding products, and return home satisfied with her definitive dependability.

Our agent,R.J., got our streaming service back on line in less than 10 minutes. Then he made some minor adjustments for our ease of access to our favorite networks. He also showed us how to resolve our problem if it occurs again. Thanks again, RJ you're the best!

First agent apparently didn’t remove plastic from around top. Fortunately 2nd agent discovered and fixed issues first agent had messed up.

The agent helped me coordinate the workings of my two new computers with my iPad and iPhone. Adrian was very patient and kind. He explained everything I asked about and sometimes had to repeat it because I'm not a very technical person I was very pleased.

The Geek squad came on time and everything was do professionally and with no mess. They are there to do the job right and with out delay if possible. No problems with them well worth the money.

The agent re-balanced my new sound bars on different Samsung televisions. He did a spectacular job in seconds! Most impressive Geek I have encountered

John and Andre did a great job. I was very impressed with John’s knowledge and friendly personality and we are thrilled with the products and installation.