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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 243 Showing 4,841-4,860 of 5,438 reviews
  • Rated 5 out of 5 stars

    Great geek squad service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael was a very professional young man, he answered all our questions he was ver pleasant and represents your company well. He solved all our issues thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad demonstrated great customer service dur

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in getting my system tuned up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rich was very knowledgeable and courteous. Answered my questions and explained everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Search for information regarding Jitterbug phones.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent information about the Jitterbug phone was give by sales rep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always happy @ 617

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom Scholefield did a wonderful job assisting me with my TV purchase. I've made many purchases with Tom and he delivers world class customer service every time! I'll be sure to shop this location for all my technology needs! Thanks! Stacy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad showed me how to scan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Melvin easily resolved my issue. He understood my problem and explained it to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater speaker install and setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eddie and James were FANTASTIC. They were friendly, professional and extremely knowledgeable. I highly recommend these two for your home theater install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Danielle was GREAT….. I was lucky enough to get her when I purchased my TV the first time and now I got her back a second time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop troubleshooting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech, Mitch was very knowledgeable and polite. Pleasure to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up new house Entertaient System.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyting went according to plan. From in store assistance to promised delivery time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount tv and staighten out modem and router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians installed my tv mount and tv. Did an excellent job. Recently, I had to have them straighten out my new modem and router. Another good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek install set up my woofer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came to set up my woofer was professional, courteous and friendly. Did the set to our satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our TV in a timely manner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job communicating with us concerning confirming our appointment and giving an accurate window of arrival.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was able to correct to problem and explained to me what to do if it happened again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and helpful. Took care of my issues and helped me understand what the problem was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Entryway camera installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my outdoor video camera in a great place & it shows everyone that comes up my walkway & entrance! He was very nice & professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assisted with programming my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very friendly and helpful. They took time to explain everything in detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really am enjoying my soundbar. Sounds great. It was a good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was quick and efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. Two people mounted my 86” TV and hooked up the sound system in a few hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was timely, courteous & helped my wife & I with our questions on a new computer & printer questions. Thanks

    I would recommend this to a friend