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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 246 Showing 4,901-4,920 of 5,438 reviews
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh does a great job he takes the time to evaluate the area to advice on the best system in your price range

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member checked the internet speed and recommended the router be moved downstairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service - very patient and finally resolved the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Informative

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very informative, appreciate the fact he did not try to tell me I needed a lot of equipment just to sell products and was honest with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Tom!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wanna commend Tom today he was very helpful and patient when we bought my laptop for school. He even guided us to the Geek Squad for my broken phone. He was great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problem discovered

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very professional especially when we discovered that there was no problem at all. He still check to make sure everything was properly connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Yahooo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So great they hooked up all my extras and mounted tv better than I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexsis is always willing to help, and does so expertly. Thank you. We have made good use of our Total Tech membership -- more than we anticipated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Call geeks and go.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job set up my TV perfectly on the wall. I am very pleased.. with that work I recommend it to others thousand!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Gateway

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They explained to me what needed to be done for my computer to connect to the internet. So far it is working and I am glad I was able to come there to get my computer serviced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad set up me 77inch OLED tv an on the

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing business with the Best Buy Geek Squad is very assuring to good quality work an personal relationship.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed our tilted TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was amazing and was able to diagnose the issue right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent got me up and running on my TV. Was courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 85” Wall Mounted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job. Clean work area. Clearly experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted 2 86 Tv on my wall he was considered he ask me questions before taken action. He respected my personal things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super knowledgeable rep, and very friendly, informative and supportive. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did a wonderful job.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician correctly installed my internet system. Added a booster to enhance my reception and speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scrupulous

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were scrupulous in answering all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV's internet solution solved.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent repaired my problems with my TV reception and carefully explained what had caused the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security Cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and highly skilled_______________________________

    I would recommend this to a friend