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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 5,438 reviews
  • Rated 5 out of 5 stars

    geek squad set up quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents set up my tv and sound board and dvd player they were a great help, they taught us how they worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing problems and I’m blind.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new tv sound box. Great deal and customer service at the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programming remote.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents effectively and efficiently, figured out how to program my new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service call better than expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went above and beyond. Was very friendly and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the geek squad installation guys

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all my devices in a timely and professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech helped me with my printer and my computer, and I was very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a great job of mounting my TV installing speakers and setting up the surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting ring solar light

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a clean and good job. The agent was very professional in his behavior.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad site survey

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent laid out a detailed plan for wall mounting 2 TVs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site recommendations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew was excellent - very knowledgeable on smart tv options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad can't be beat.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, the Geek Squad did a great job of setting up all of our equipment. I would highly recommend using their services and Total Tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A upon arrival, the agent's were very friendly and knowledgeable with there technology, so installing big screen tv was fast and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zack is the absolute BEST! The team does a great job of communication, stays until the jltaskvis completed. Buy this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed new computer and printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new computer and printer. Moved old things from my old one to the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grateful for their help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So very knowledgeable and helpful. Very kind, pleasant and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got computer up and running

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Techs are knowledgeable, polite and professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very handy for new TV delivery and set-up. Haven't used sine and won't renew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repaired my microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from Geek Squads Israel & Alex. On time, friendly & exceptional technical knowledge. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Pleased!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patient, analytical professional. Got all my needs met with new computer setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient On time meat clean did a good job

    I would recommend this to a friend