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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 5,438 reviews
  • Rated 5 out of 5 stars

    Geek squad receives 2 thumbs up!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was professional,respectful,knowledgeable & patient. Yes I would recommend the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    got the whole house connected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used ACE from Best Bu service.. he was excellent..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable Servicd

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad services numerous times over the years. Have never been dissatisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webcam issue resolved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William was awesome! He was very calm and assessed the webcam concern I had easily. I will definitely be returning to the Exterior Street location for Best Buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation of TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my new TV. They were very helpful, professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Alex for your excellent customer service and product expertise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad solved the problem!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers sound great! Geek squad worked to solve my tv problems and fixed them. Speakers increased quality of sound,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PaulaG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech very helpful Knowledgeable in suggesting different products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing workers! They are all so nice, great skills and professional. I am very satisfied with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar and subwoofer install for home theater.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and very prompt and professional. Helpful in explaining how to use the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cell phome booster

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed we-bost cell phone boster, good job! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks Are Here Again!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent! Does not surprises me how amazing the team are knowledgeable and helpful!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trust the Geeks.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks have always been professional, friendly, and they take care of business. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nebeyu Bogale did a great job helping me!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Today for school I had to buy an ipad and Nebeyu Bogale helped me out and was amazing. He was really honest with what was best and was an overall cool guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Braun excellent agent for geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an excellent job installing and removing the television!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job with my site survey and answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad analysis

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a diagnostic...issues with equipment. All in working order

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jared is #1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jared is the best....he knows his craft.....he fixes all that needs to be done....with a smile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek has been very helpful explaining operation of my HP printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed and connected all devices

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and connected all devices very professionally.

    I would recommend this to a friend