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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 257 Showing 5,121-5,140 of 5,438 reviews
  • Rated 5 out of 5 stars

    T. V. size

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    T. V. working at this point. Fifty five inch was right size of us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is Best Buys greatest aset.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wi-Fi problems resolved with great professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    greek squad installed my tv easily.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great installation on new tv and sound bar. done in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV, mounted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, very professional, Greek Squad personnel were Outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was thorough and totally helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgable in resetting up my sudio equipment. Helpful in making sure i understood how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection was fast. Service person very polite and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad walked me through sound bar options for my new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Service....Real quick to help and get the job done...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an amazing job, super professionals for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carl was the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team lead was very professional and cared about what he was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very patient and helpful. Came on time and explained what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent survey.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and informed survey. Appreciate the help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reviewed home theater options

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clearest explanations. Friendly demeanor. Genuinely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very professional and helpful. They explained everything thoroughly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my Nintendo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly solved my issue. Professional services snd very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast efficient and knowledgeable. Arrived on time and answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service technician. Really knows what he is talking about.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Were a big help in setting up an inhome appointmen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very profesional and helpful in assessing my Yfy internet connection problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They brought my items to home but couldn’t install because they couldn’t download program on Saturday , this was second trip! Third trip they canceled I missed wrk 2days because of this nothing was done to satisfy me! I will be returning all of it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sunshine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sunshine, who works at the Ogden Store @ 1093 W Riverdale Road was amazingly friendly and helpful. Hire more people like her !!

    I would recommend this to a friend