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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 5,438 reviews
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very attentive very informative always helpful I love the rapidness they offer it’s totally worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On line tech support was EXCELLENT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On line tech support for my HP laptop computer was EXCELLENT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents always solve my problems! They are always courteous and thorough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Christopher check my printer and fix the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable technician

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable, and had my entertainment audio/visual set up and working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work. Very personable and helpful installers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work by the technicians and very friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projector

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done professional, friendly, and good customers skills I give him a 10 stars instead of 5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad worked on gaming computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick service on Christmas Eve! Even though said needed a new motherboard. Not good news on Christmas Eve

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JOB WELL DONE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENTS INSTALLED MY 2 8INCH CEILING SPKRS PERFECTILY!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both was very polite and knew what to do ,help set up not only tv but my apps to .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy was amazing!!such a great guy and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick easy and professional… love the geek squad… 50

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent...Andrew

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer purchased was delivered and installed by a professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lenovo laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent help me with my laptop very professional understanding excellent service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy Kapeezy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great. Had solutions for unexpected issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great work! very professional and knowledge!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad fixed my TV mount quickly and properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, respectful and professional installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped with my computer and laptop, I didn't know how to connect to WiFi.

    I would recommend this to a friend