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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 265 Showing 5,281-5,300 of 5,438 reviews
  • Rated 5 out of 5 stars

    Wall mounted two tv's

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were great; courteous & professional, did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of Ring door bell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zed was very professional and knowledgeable about the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent Freddy fixed my frozen printer quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Freddy fixed my frozen printer. I wouldn't be without Geek Squad support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Ring and TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service - extremely knowledgeable Prompt and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from Peter, patient and helpful. Took his time to really help me out and give me the best options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Device Check Up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents checked all my devices as was requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The lady phone tech was great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lady phone tech was great. Very pleasant an knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a sound bar that matches with my TV and sounds great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assess Wi-Fi capability

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was excellent in helping me determine next step!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent diagnosed my problem and explained clearly the remedy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent tried to expedite my appointment but he got covid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install by Abraham

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Abraham did a great job with everything! Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took care of the issues quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remounted security sensors and checked security system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Arrived on time and completed the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great information. They were kind and provided me with info I needed to move forward

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent were great, professional and did a super job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jessica was very helpful and kind

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jessica was very kind and helpful and I found everything I was looking for!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem with Wife's Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that helped me with my wife computer was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows their stuff!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents assessed my issue and the info helped me understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad arrives when they say they will.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Best Buy employees are very knowledgeable

    I would recommend this to a friend