Customer Ratings & Reviews

I had the most awful experience with the Best Buy in Greensburg, PA 15601 and pretty much Best Buy all around. I am extremely disappointed in the service I was provided by this store in particular. I have a non working Samsung 55” LED 4K TV, that was purchased December 2, 2018 with a 5 year Geek Squad protection plan. The TV will not turn on at all. Over 12 hours now. I called Samsung and they said it’s not under any manufacturing warranty and that it should be replaced. I called the store and was told I need to call the 800 # . Called the 800# to be informed I should use the online chat service. So I did that to be told that a tech could not could come out until Sept or Oct. It is July 16!!!! I said is this my only option, he said I could call the store back or call Samsung and see what they can do. So I call the store again and was told by the person who answered the phone, that basically they could not help either and that they had no boxes or shipping materials to even send a tv my size back. I have a 55" tv...REALLY?? I said I wanted to talk to the manager he confirmed this with. She was even more mean and rude than the first guy. She then told me they do not even have a tv there to replace mine with. I didn’t say it had to be the exact same. I didn’t care if it was smaller, less features, just something that worked. But again...REALLY?? Best Buy has no tvs??? At the very least could they not have offered to contact another store that maybe could have helped me??? To say the least I will never shop at best buy again. I might as well buy my TVs from Walmart considering this is the level of support I get going to a "electronics store" and paying extra for my "Geek Squad" 5yr protection plan. What a joke. Thanks for nothing. Very disappointing @bestbuy You might want to invest in some more customer experience training at the Greensburg, PA store. Unless that doesn’t matter anymore. On Best Buys part though, I guess it’s what they want. People buy TVs add the protection plan. A couple years later it goes bad. They make it almost impossible to use the protection plan and you end up going through the same vicious cycle again and again. I guess I should only buy 15" tvs from now on. I mean why buy large TVs anymore?? God help the people who bought any larger than 55” TV!

They did a great job installing my new car stereo. Thank you!

Gave me advise about my tv and soundbar installation.

David was very patient in helping my choose my new Apple Watch

Corrected back speakers with surround sound receiver.

The Geek Squad crew evaluated and solved the problem

Repaired iMac after new purchase about a week ago from Best Buy

They got me what I needed and on my way in record time lol thx u guys and girls..

I am not sure what this one was for unless it was for the phone support we received for our printer

Agents solved all my TV problems fast and easy thnx

If this is a review of the product only, a new hard drive, it is fine. Nothing extraordinary. Just double the capacity.

Bought a CyberPowerPC computer in December from BestBuy for work, it had a glitching issue that impacted my work from the moment I set it up, then it started to shut down unexpectedly. Tried getting in contact with the manufacturer— crickets. They STILL haven’t responded to me (highly do not recommend CyberPowerPC, their customer service sucks). BestBuy becomes my last ditch effort to save my computer— so I bring it in to get checked out (saw online that PC’s have a year limited warranty, so I thought getting it checked out would be covered), the technician took it in and had me go through paperwork, none of which shows that I’ll be charged any sort of money upon pick up, and I was not informed that I would pay anything, so I think “oh neat— it’s covered!” Days go by, computer is checked out, and then I get told it’s ready for pick up. I arrive for pick up, a new technician tells me it’s been fixed and that it was a simple fix at that, and then proceeds to try and ring me out. Now I’m confused, because there was absolutely no mention of any payment for my computer to be checked out. The technician looks confused and says that it’s either $150 for the one time fix, or $200 a year for a membership to get discounted and free fixes for each year of membership. In the interest of getting my computer back for work, I paid the money and then called customer service to get some clarification when I got home. Apparently I should have been told about the charges when I showed up to drop off my computer (which I had not, else I wouldn’t have suffered from sticker shock), and that the warranty was a MANUFACTURER WARRANTY— the same manufacturers I have been trying to contact for the last few months. Lots of miscommunication, setting up my computer now and hoping that it actually is fixed.

This is by far not the Best Buy of old! The service has become so bad and so disorganized that I have canceled an $8,000 order from them. Their people are continuing to call me to arrange for a delivery that I have canceled. I drove 300 miles three times to meet their delivery folks and they canceled three times. I called them and told them that I was cancelling the order and that I am no longer willing to deal with them. The next day I got an email confirming a delivery for that afternoon which I did not set up. The delivery person left me a message that he would be early! I texted him back and told them that I had canceled the order. He said not to worry that he would make the original time work out on the response text. Even after I had told him that I had canceled the order. This company must be losing so much money because of its mismanagement! Speaking of the management, I asked to speak with them twice during my calls to customer service. They would not pick up until my last call which took two hours. And the supervisor of that shift told me they could do nothing about a contractor they had hired. Furthermore I asked could I have a contact so that I could resolve this issue if the delivery people did not show up again. They said there is no way to contact them. The best they could do is give me a case number. In a world of emails and phone calls they could not put a point person together or a way to communicate with them. The vice president of customer service at Best buy should be fired and replaced with somebody that will back up his customer service people. I have done hundreds of thousands of dollars in business with Best buy in my past businesses and I had never experienced problems like this. like any other business I wish them well, but they will not be getting my business again!

I want to thank Scott exunt’s Supervisor Shaq For Awesome customer service

Andrew at the 5th Avenue location in NYC was super helpful.

John was great and helped fix my phone in no time!

They Help Me Install A Screen With The Most Positive Attitude

I bought the equipment for a movie room from magnolia at BestBuy which included a Sony XBR75Z9D TV and a Sony VPLVW285ES projector, and Panamax 5400, and the Pioneer SCLX901 receiver. I have an electrician setup to wire the room. I bought the total tech support membership and set up a site survey while in the store. The day of the site survey I receive a call from the technician. I thought he was confirming the time he would arrive. Instead he immediately started giving reasons why he was not the right person to come to my home. Over and over I had to clarify I just needed the site survey to tell me what geek squad was capable of doing and how much it would cost, and I needed it today the day it was scheduled. Finally, after the third time he said I needed an in home consultation even though I kept telling him I had already bought my equipment and I just needed the site survey I was now regretting having scheduled for today. He laughed when I told him I had purchased the total tech support and then he said something like, oh that’s why you want me to come out. When the professional scheduled by Geek Squad scoffs at the total tech support supplied through Geek Squad made me really begin to believe total tech support was an empty product that the "Professional Installer" I was speaking with on the phone wanted nothing to do with. Once I realized this, I told him that I now realize that he obviously did not want to do the job so I would reschedule. After all who wants a Geek Squad guy who is making excuses not to drive to your house when all he was going to do was walk around and price out a job, to then install tens of thousands of equipment in my home. I decided to give geek squad a second chance. After all I either will get an actual professional installer who shows up to the job site to see what is being installed or another "Professional Installer" who laughed at total tech support. We will see. Last note: When I called to reschedule, I was told that the "Professional Installer" documented that he spoke to me about something like hdmi 2 and smart devices. Never happened.

service was good but making contact was difficult - had trouble understanding person on line - foreign acccent it seemed -

Don’t expect quick service. I had an unexpected problem with my computer at a time I really needed it. Took computer to store on Thursday and found you now need an appt for Geek Squad. Had to come back in late afternoon and leave computer. Monday morning they called to tell me what they found and that they would be working on it that day. Received text at 6:40pm it was ready. Called Tuesday morning and found I needed another appt just to pick it up and earliest time was 5:40pm. Techs are courteous and knowledgeable but process is TOO SLOW!