Customer Ratings & Reviews

New TV had problems trying to get someone was almost impossible tried fixing on phone made worse tech came to house said he had to order part came back 5 days after we got part worked on it now we have no picture at all said he would order new part and left I called geek squad I was told I was having a run of bad luck to call when part is delivered he would try to expedite no I have a $ 1200.00 box in my living room

Not really happy with my GeekSquad experience I have been using them for years and this was the first time I’ve ever been told I have to go somewhere else that is going to charge me an arm and a leg to fix my computer... all because my warranty was up. I’m not going to lie I’m Super disappointed so I’m gonna have to switch GeekSquad locations that will actually take the time to help me.

Impossible to communicate with them when something is incorrect on order. Geek Squad makes installation appointment to bring and install and never tells you they are not coming because it is out of stock. This happened twice.

The agent installed my new router to work with computer and to tv. After a few hours i noticed that many sites on the internet were not coming up without reloading. Tried to call him back on his number but he never answered. Took a month before we could get someone else to come back and she stayed for 5 minuets and said it worked fine the way it was.

I ordered a car radio and made an appointment and could not get an appointment to install it even though I have a confirmation of an appointment to install it. Worst support system I have seen I will never buy from Best Buy I again. Poor web site. Does not work properly.

Waisted two weeks of my life for an appointment just for them to not do anything and send me to apple to fix my phone. After confirming with them TWICE that my phone wouldnt turn on they continued to say I had to make a appointment. After two weeks going to appointment they told me they actually cant do anything because my device is off. So who tf understands yall? never again coming here.

0 stars…they geek squad team did not do the job for which they were paid. They said it couldn’t be completed based on completely incorrect information. They had no idea What they were doing.

My ring bell don’t work and they can’t seem to fix it .I paid for the care of the ring bell I called repeatedly and customer service couldn’t help geek squad came out didn’t know what to do.

The team came set up system things seemed to be working after they left things didn’t work We were told to call if any problems They wouldn’t return our calls Mangers would not talk to us claiming it was not their responsibility

The consultant helping me in the computer section was rude and rolled her eyes at times. Her name was Leslie I believe. To top it off she couldn’t answer my Apple questions. Nor Microsoft. Horrible service. Maybe it wasn’t her department I hope it wasn’t because if it was then it’s horrible

Went into Lake Geneva Best Buy and they would not let me shop without a mask or face shield, I was willing to put up a loose fitting scarf but the employee said no--I support businesses that don't support the violation of our civil rights. I was ready to purchase an entire car audio system with an install. I will now shop elsewhere.

They made me wait a month for them to come over and when they arrived I was told they didn’t climb over Six feet off the ground. Who would mount security cameras within arms reach of the Bad-guys? Geek Squad is a Big Disappointment to me!! But the warrantee is good because they will refund your money

Horrible. Keep cancelling my installation bc they are not qualified to install something that clearly falls under total tech. No way for Best Buy system to re-route to mastech, who are the skilled ones. So instead, they keep cancelling

GS use to be good but not anymore. Twice today I tried to get my printer fixed. They would drop off like it was completed without leaving any notes. They have farmed everything out to third world countries and its even hard to find someone who speaks english that you understand. Welcome to the new America!

They made me wait 3 weeks for the appointment. Then when they showed up, they couldn’t do what I had clearly scheduled with them. The tech that did come was less than customer service oriented.

The visit was fine. But I’ve never heard from the representative again. I’ve tried to call and text numerous times. It’s been a month with no follow up. Therefore, my issue was never resolved.

Soo helpful (sarcasm) They did nothing but come to my house and say they can’t fix anything. Simplest of requests. Fix my Brand new Arlo doorbel. That’s it! It’s new!

Never happened i was abandoned with no product! And no person or representative from best buy was willing to follow through with any of my needs!

Install for outdoor speakers were installed without Care. The install of the wires are all above ground and exposed. They only installed half.

Came into this store to look at Surround Sound systems and none of the displays work. Caleb said no one wants to come service them because they are in the middle of nowhere basically. He did keep trying to sell me a system however, I’m not spending that kind of money without hearing it. Maybe this negative review will get corporate involved and get it fixed.