Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Washer / dryer repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service been waiting almost 4 weeks for my dryer to be fixed! Excuse after excuse !!! Can never talk to anyone that cares they’re all trained to be “ sorry”
No, I would not recommend this to a friendRated 1 out of 5 stars
horrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This install has been and is still ongoing most horrible service I have ever received in all of my life!!
No, I would not recommend this to a friendRated 1 out of 5 stars
find someone who wants to work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not do what I asked. who you send did not want to do a little work. we did you get him . no good
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy never showed up. I waited all day and he never called or showed up. Very disappointed in the geek squad
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was trying to fix my laptop yesterday-
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not ordered! This purchase bothers me that I may be victim of identity theft!
I would recommend this to a friendRated 1 out of 5 stars
Did not show
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well the reason i gave yhis low review is. They did not show up to install our tv. !!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Home Theater/audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience. Multiple appointments, with no one knows why appointments were cancelled and rescheduled.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very unhappy with Best Buy and the geek squade. We are going on the 3rd time for them to come and install our surveillane camera system. I will never deal with Best Buy again! Poor customer service!
No, I would not recommend this to a friendRated 1 out of 5 stars
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery Super Daley, I bought in a story and after a 4 week we received the packet
No, I would not recommend this to a friendRated 1 out of 5 stars
Programming remotes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still have to use 2 remotes for volume and change channel. Not exactly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless and unprofessional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two times two different crews came, none of them knew how to handle the problem. I had to pay outside person to properly set my TV.
No, I would not recommend this to a friendRated 1 out of 5 stars
Zero stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks! They charged us they did nothing I would not recommend at all
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service at Pasadena, texas
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited a long time without someone asking to help me. They rushed me even though I had an appointment. Told lies and did not assist me while I was there.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .HI Latrice. Thanks for taking the initiative to share this with us. I sincerely apologize for the disappointment and confusion in getting the help you were there for. This isn't the level of service we aim to provide you. We hope you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No follow up action
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t get the survey report and any follow up from the geek squad
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad called
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad made the problem worse, we had to call another service to fix the problem Geek squad caused.
No, I would not recommend this to a friendRated 1 out of 5 stars
DougE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally a waste of my time. Nothing meaningful accomplished.
No, I would not recommend this to a friendRated 1 out of 5 stars
The union city story all employees was bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every emplyeeee was rude they didnt help the customer.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We apologize for the poor experience you had at our Union City store. Please reach out to the store’s leadership directly through email or phone to discuss this. You can find the contact information in our store locator at https://www.bestbuy.com/site/store-locator.
Rated 1 out of 5 stars
Well not have a geek squad do anything else for us
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not do what you’re supposed to do we had to hang the TV by ourselves
No, I would not recommend this to a friend