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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 5,438 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted and connected all items to my t.v. and video door bells and cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad installed our computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents were very thorough in all aspects of the installation and user training

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad provides Great Support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Bernie Klein delivered our new all-in-one HP 32" display computer system from our local Best Buy. Agent Klein did a site survey and helped us to determine the best placement of our computer systems. He also advised us on what was needed to be done to enhance our in-home Wi-Fi and the placement of a large, smart TV system. Agent Klein also did a complete new computer setup and checked it for full functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Excellent, informative crew. Fast, neat install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew informed me of my options, did a fast, neat and clean install, including merging my remote controls. Would use again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Jacob is Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service everything is working good. I highly recommend Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service!! They installed my outdoor tv and everything is working great! Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Advice on cable versus Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad continues to impress us in every way. Visit was so helpful in determining how to save money by replacing expensive cable TV with Smart TV. This is the third Geek Squad visit we've had in 8 months having just moved to Texas. They have helped us through every step of the move with not only installation help, but how to save money on internet and cable TV options. Cannot speak highly enough of Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It went extremely well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that installed our TV were absolutely great, not only were they very competent but they were really nice as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Protection Plan fine print

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been called by a rep from Geek Squad who gave me the status of my repair. Once I got to the store they gave me a different scenario. They gladly looked into it further and then were then able to come up with the same solution as the representative I spoke to on the phone. They resolved my issue without any negativity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out and was extremely knowledgeable and helpful. I needed an initial consultation on how to mount a TV to an already built-in bookshelf/wood paneled fireplace surround. He got me on the right track and informed me of some of the connections and tools I would need, professionals I would want to call (aside from him) and regulations that needed to be followed since it was a substantial project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Qeek Squad installed our router effecetly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is GREAT! I've had a few problems, by have but have been able to resolve them with the Squads expert help! The new IMac has been a challenge, but I am learning bit by bit! Thanks to your help.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad mounted tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv to the brick fireplace and hooked everything up. I love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The site survey was quick and very efficient. All was handled very professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    The agent made my TV and connected all the devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made my TV and connected all the devices.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble connecting my tv to our home network. The agent walked me through the steps and showed me additional features.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    William was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William got my computer and printer working in no time. He was helpful in his additional instructions to me

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my security cameras to my house. They did an Excellent Job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install smart switch, Hue lights, Ring Montion Cameras, Flood spot light camera. Brian Lindy is a rock star. He should be the standard for all customer service. I can't say the same for your third party installer who did my floodlight/camera.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Site review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a site review; well done. Vic was a true professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technologists did everything that I wanted plus more. Clean careful professional.

    I would recommend this to a friend