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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 5,438 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice collection. Never get problems. Can buy it always

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job installing my TV on an A Frame wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents located source of problem and fixed it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased new out door speakers. Found that one had distorted sound. When I switched the speakers, I discovered the distortion was in the wire, not a faulty speaker. Geek squad agents traced the problem to poor wiring on the volume control and immediately rectified the situation. The agents showed me the problem and explained the solution. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad did an excellent job installing the tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation of the tv on our rock fireplace

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad eval. of current home theater audio sys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to my home and evaluated the performance of my existing home theater audio system. He was on time, thoroughly evaluated the system, offered a detailed critique and described available options for upgrading. It was apparent that he was very knowledgeable about the subject matter. I was very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my whole house HDTV antenna in my attic. This required multiple visits due to signal reception issues. They were professional, on-time, personable, and persistent in their efforts to solve the problem. I was very pleased with their service and would definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved home theater system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff and his coworker (totally forgot his name and I feel so bad) but they both were fantastic and went above and beyond to help us with our home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived as scheduled - kept me informed that they would be a few minute later than planned. They went right to work installing and setting up the TV and Roku. They explained very thoroughly how to set up passwords and to use remote and applications. I could not have been more impressed with Agents Dicesare and Huddleston.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can trust the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never knew this service existed. The Geek Squad guys came out and explained what I needed to buy to make my sound system work the way that I wanted it to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an outstanding job and were very professional. They answered any questions that I had and did everything I requested. I would highly recommend this team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thorough review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were pretty thorough. Only missed that we needed a longer cable to hook our existing sound bar up but they had one on day of install on hand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tvs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was wonderful setting up my tv with Roku and Utube tv. His patience was greatly appreciated by a senior citizen with limited technical ability.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goo installation if my home heating and cooling monitor

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who came were very polite and worked efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech showed up “ON TIME”, and interviewed me acutely about what my desired state with my equipment would be. I answered questions for about 5 minutes, and he started and in one hour accomplished what I had been trying to do for 5 years. Hooray!! Glad I did it. Probably didn’t hurt that I spend about $15k on my audio venture.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job gave ideas and advice no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad In Home Consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan primarily, and Max secondarily, gave me excellent information, counsel, advice, and suggestions for remounting my 10 yr old Samsung (from Best Buy) SmartTV to the Init stand, so a new Sony Bravia can be wall mounted, and repositioning the Init. Also, info re Ring Doorbell, and the Alexa app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chavis came on time and was very personable and friendly. He connected my 4cameras to the internet and set up the cameras to be monitored on my phone. He did a great job, I'm very pleased.....Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Agents!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Richard and Agent Jess were fantastic! Showed me all the ins and out and fully made sure I understood the process for connection and usage of my equipment! I took notes! Thank you!! Daniel A.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a wonderful job installing our new receiver

    I would recommend this to a friend