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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 5,438 reviews
  • Rated 5 out of 5 stars

    Install Inspection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yadi the geek squad tech was great and helped me make the right TV choice for the size I have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent came to make sure he would have what he needed to do the job. This was great because it made the installation easier and more efficient because I did need some extra things to complete my audio installation . Definitely a worthwhile service, highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this service to anyone. The tech were very professional, courteous, they knew what they were doing and refused to accept a tip. I bought 4 new TVs that I needed hung and wanted to boost my wifi. The cost of having the Geek squad do this was about 15% a private person who also gave me a quote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped with Laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Courteous & knowledgeable person helping us. Ralph helped us Mon Oct 12 & Elsie helped us today Thurs Oct 15 and Caleb G was in sales & really helped my son buy an Apple Laptop. Answering all questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mateo of the Geek Squad came to our home to consult with us on where to hang a TV we will be buying. He was informative and professional. Great job!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    After fact, seemed lacking overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The site review at the time seemed fine, but after installers were complete in retrospect the review seems to have fallen short. It is still in the process of being corrected, so the story isn't over, but a 10 hour install with numerous issues that they worked diligently to correct/solve, might have been avoided with a more comprehensive, possibly more detailed site review/analysis. I would strongly recommend the process be changed to allow them on the roof for review and install as that limited our desired options and for the price we should be able to get the cameras where we wanted instead of where they could be.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Home Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent Leanne helped us select the best place for the EchoDots I needed to hook up Alexa to my Lively. She was knowledgeable and friendly and answered all our questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home theater build out review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came out and assessed my home theater build out. He was pleasant and informative. I decided to go in an alternative direction but this had nothing to do with the agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is invaluable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reviewed our home theater system for compatibility with possible upgrade to new TV. Was professional, explained everything thoroughly, friendly and efficient. Answered all our questions politely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey to Determine TV size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad looked over where I wanted to install a new, larger TV to determine if it would work and what kind of mounting equipment would be needed. I was very happy with the service and recommendations.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specialists that came to survey our home for a security camera system were very comprehensive. The identified potential issues for the system we wanted (wired one) and recommended a wireless. They were not trying to upsell or pressure us into other products or services. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new tv on a stone wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job mounting my tv on a stone wall. They were very friendly and even more knowledgeable. They showed up within the window and worked quickly and efficiently. I couldn’t recommend them more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Sonos system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected Sonos speakers throughout my bedroom including to the bottom of tv that they had mounted on a previous trip. Very knowledgeable and very clean, you could never tell they were ever there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad exceeds expectations…AGAIN!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time, very knowledgeable and effectively helped us determine the best, most cost-efficient solution. MUCH APPRECIATED!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad show up on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The service was exceptional I would recommend this company all my friends. to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents encountered some problems while connecting my devices but were extremely knowledgeable and able to resolve them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install technicians were great. They encountered unexpected challenges, had a great attitude throughout and out in extra time to conplete the job. Great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were the best. I’m not very tech savvy and they explained everything very thoroughly and showed me how to use it all. They did a wonderful job and I would recommend everyone to get their devices installed with geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent agent, knowledgeable and respectful. Knew what he was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TV and explained a few things to me about the TV. Very very professional and good customer service. Marcos was extremely patient and helpful. Partner was very helpful as well. Would definitely request Marco for my next service call.

    I would recommend this to a friend