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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 5,438 reviews
  • Rated 5 out of 5 stars

    Receiver and DVD Blue ray installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ken was knowledgable and helped us with 2 products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site survey went very well. It seems as though the schedule to do the actual installation work took an unexpected amount of time to get scheduled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents that came into my home were very knowledgeable and very courteous. They were very professional and they came in following the CDC guidelines. I appreciated their feedback.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very good and thorough however I have not heard from him since to get my installation scheduled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system with newTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team very knowledgeable and friendly, appointment was timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finicky customer satisfied with Geek Squad techs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in MN summers and NV winters and both have had excellent Geek Squad techs over the years. They are persistent and take pride in doing the job right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I admired Daniel for all of his knowledge of AV equipment. I felt that he did a great job of recommending the proper system for the space. I could tell Daniel is also very passionate about his work and that is something else I admired about him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trent was awesome!! He fixed our home theater system within 10 minutes. Thank you Trent!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Home Theatre Advice & Recommendations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent advice and friendly, knowledgeable service tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad home consultant for extranet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give Geek Squad 5 star rating with excellent customer service. Rep was Very knowledgeable & advised the best solution for our family issue.. Awesome job and highly recommend and we will be using this service for installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad helped me a bunch anwering all my questions and getting my tv all set up couldnt have done it without

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and informative. I now know exactly what to do to get my built in speakers up and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv & speaker instillation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well. Excellent service . The boys were very professional, and very thorough about every part of the in the installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast and effective TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my older TV on the wall. They centered it on the wall perfectly. Efficient and pleasant in home visit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who did my installation was great and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home updates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service excellent plan enjoyable experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician explained clearly what I would need to install my home theater system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad. Came to house to inlighten us on what to do for a subscription for our tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team were excellent! The install team were excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Success Starts w/ a Good Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The site survey addressed issues before they became problems. When the Geek Squad came in to perform the work, they were already ahead of the game. It also helped them determine 4 hrs was not enough time to complete the project.

    I would recommend this to a friend