Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 5,438 reviews
  • Rated 5 out of 5 stars

    Do it Right the 1st time with the Geek Squad.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as always Geek squad delivers. Needed to have new wall speakers installed. Done perfectly. Needed reprogramming of home audio. Done perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though nothing was sold, the rep was professional, personable and quite helpful to me. I will definately buy something next time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Projector Screen

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an outstanding job fixing my issue and we are very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Video Ring Doorbell

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was amazing! The promised return call was excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech assessed my needs and got me what i needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Recommendations

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came, listened and made suggestions and now I’m scheduled for the installation. It’s good to have professional feedback before you before you invest in equipment. Thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad designed or sound system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For our home remodel, they came up with very clever ideas for our new sound system. Very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Diagnosis

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was very informitive knowledgable and friendly. He diagnosed our issue let us know what to change to make things better. Next step is have him install them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant ,professional, knowledgable...easy to talk to and explain...awesome guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service, Courteous Technician

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, Our tech was knowledgeable and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad finds the answer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great team! So helpful and worked together well as a team. Always reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience, good communication and everything handle to my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and a fair and honest assessment. I recommend them. 5 stars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Audio consult

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came out said one thing that didn’t make sense - and turns out, I was right. Other than that, he was helpful in audio/tech consult.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    STOP! LOOK! AND LISTEN!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please stop sending this.!!!!! I have reviewed all services and products all ready. One more time with this and the review will be rotten!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kodi is excellent! He had a number of outstanding ideas, several of which we will be implementing when we start our remodeling right after the holidays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians did a great job of installing the sony receiver. They checked the sound and answered our questions and concerns. We are seniors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    site inspection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guy was professional but what was told to us at teh store was not the service that was offered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quotes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came out and gave a quote for installation of cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two young men who came were excellent!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both young men who came were knowledgeable, professional and made great suggestions for our home. We will be purchasing our equipment and having it installed by Best Buy and geek squad.

    I would recommend this to a friend