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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 5,438 reviews
  • Rated 5 out of 5 stars

    Great visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with our visit from a Geek Squad member. He was on time, very courteous, and extremely knowledgeable about our electronic entertainment upgrade. He even made a few suggestions that we never considered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We Loved the service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing experience! Thank you! I will recommend Geek Squad to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Education on properly using equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was not only very professional, he was also very respectful and patient. He took time to educate us on how to operate our equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent,Alex was very professional and put my new TV into the designated spot quickly and made sure it was attached so that it was stable and would stay in place while traveling. Thank you very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker test

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis came on time and was very efficient testing the various speakers. Very courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was polite, thorough and knowledgeable regarding what was needed or what was most beneficial to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installers were excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installers were excellentBaldwin came in with the new television we went over what I needed to be done they understood they wanna brother beyond there job and helped me out big time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad installation was so-so.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a OK job mounting and connecting the TV, but couldn’t figure out how to hide all the wires behind the wall, so left them exposed. Maintenance guy from my building figured it out in two minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted outdoor speaker they are put up to get the best sound without disturbing our neighbors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tested my outdoor rock speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose and his apprentice were great. They did excellent work and were very professional. I offered them bottled water but they refused

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the whole geek squad team. Initially I debated hiring an outside company to mount and set up my tv. However, the team impressed me and was every bit as professional as the outside service we used in the past.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tricky wifi problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an unusual wifi issue involving my home and an out building. The Geek tech "Matt" looked everything over and made a great recommendation, solved the problem as well as giving us great wifi coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service rep was great. Efficient and knowledgeable, very friendly. Fixed our issue in 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel squad site inspection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad came out for a site inspection to check my wall for electricity before mounting a TV! Quick & efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had a great recommedation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Evaluated the issue in a timely manner looked for alternatives and gave an excellent recommendation, for our WiFi issues, we have tried what he suggested and have had little problems since, that cannot be changed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and get the job done efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always enjoyed the Geek Squad protection plan. It has saved my computer many times. I’m glad to have the protection back after having dropped it temporarily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS Members were very professional and performed excellent work replacing the TV Mount and pulling HDMI Cables. The look is very clean now that the cables are hidden in the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted TV and he was very professional. The finish product was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has my back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best thing to have. They are there for you instantly and always solve problems that I encounter.

    I would recommend this to a friend