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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 5,438 reviews
  • Rated 5 out of 5 stars

    add new center speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He installed new center speakers will add rears later. And a hdmi cable later

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad evaluated my installation requirements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent evaluated my home for the necessary installation activities including the flat panel TV and associated electronics.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad personnel came out and reviewed what I wanted to accomplish with security cameras. They provided excellent suggestions and information. Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys were the best. Dwayne took perfect care of my giant tv I paid $5500 for. Superb service. Thank You!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    two thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guy was on time, polite and professional. He assessed the situation, assemble a list of required equipment and arranged a follow-up appointment for equipment installation. I was very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lol

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall wonderful customer service,, we only wish they would give you a much better price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All went well. Everything Dan said he would do, go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New 55" TV and new receiver. We cut the cord with Mediacom and went with You Tube TV. Our Geek Dan Guy was great very effiectiant, he did everything he said he would do. Could"nt be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and knowledgeable about security camera installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech came and gave me valuable information regarding installation of Ring product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your sales rep quickly and knowledgeably found the product I needed and cashing out was quick and efficient. I am very satisfied with the product I purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They we’re all protected for COVID and Very professional and knowledgeable of their work. I would truly recommend them to all my friends and family members!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Arrive on time and weee very knowledgeable of the product and what was needed to mount TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 2 TV's, 1 DVD player & more!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience from the sales person in the store to the technicians that came to the house for installations. They just couldn't do enough to make us happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed all my TV’s and antenna!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Geek Squad! Special thanks to Garrett, Geek Squad Technician, who installed all my Best Buy purchases!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad worked tirelessly to get our equipment in and up and running! Thanks for all work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped with my surround sound speaker s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so helpful. He did everything I needed done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted tv and hid cords, demounted old non moveable stands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great additional service when buying a new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful. Came in, grabbed my old tv and was on their way. Very helpful service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Evaluated the problems with my sound system and made appropriate recommendations to fix

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We will gladly have these gentlemen back.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took care of everything that needed to be done swiftly and in a way pleasing to us.

    I would recommend this to a friend