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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 373 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the Shiatsu Deluxe Neck and Shoulder Massager with Heat for its effectiveness in pain relief and relaxation, with many praising the heat feature. They also appreciate its ease of use and massage options. However, some users find it to be too intense or heavy, and a few mention inconvenience due to the corded design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 373 reviews
  • Pros mentioned:
    Massage

    Rated 1 out of 5 stars

    Keeps overheating.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third massager in less than three years. Even though it works well, it keeps overheating and can cause serious burns. I got burned few times. So if you mind getting burn don't buy it. I keep replacing it because is economic and it works well for me, the burns are compensated with the relief I get from my neck and shoulder pain.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shiatsu Massager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massage was not for me. I could not tell the difference between its 3 speeds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very cheap, bad massage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would be like my sister’s TruMedics neck and shoulder massager, so I bought it on sale for $58. Even for that price, this is way too crappy. It’s not a massage any more than crowdsurfing is, or falling onto a conveyer belt. It’s not even that it’s too hard or light, it’s that the pressure is concentrated in points instead of distributed. You know how hard it can feel well someone pokes your back instead of taps it? Well this is a poking massage. And it made my muscles way tighter even on the mild setting, had to turn it off. I’m going to give it to someone else who doesn’t mind crappy products, I have no use for this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky and cumbersome. Not easy to use. I ended up returning this product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Waste of money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very weak strength, even for a kid. Waste of mkney

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Neck massager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift. I hope he enjoys it for his achy muscles.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as I hoped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never find a comfortable position, very uncomfortable.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    it's okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like to probably because it was just too rough on the massage I would really prefer something to be less bulky and more cushion or gel

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    More pain after use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure for some people this would be great. But my wife's pain tolerance is low. This caused more pain than it relieved.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Power

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad and not effective the power cut off and now the device sometimes work or doesn't

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awkward Hard massage Too much for elderly to lift and manage/enjoy NO Not a good gift. A sad Christmas present

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pretty much junk. BUY AN EXTENDED WARRANTY.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My goodness, these massagers are junk. I've exchanged/returned a massager over a dozen times for a new unit. The design has been revised several times, they're still junk. BUY AN EXTENDED WARRANTY. BUY AN EXTENDED WARRANTY. BUY AN EXTENDED WARRANTY.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awkward to use. It was ok product. I am not sure I will buy again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sitting on lazyboy the cord is too short to plug into wall behind. Masages nice only with pressure. Would not buy for a gift.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too hard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good but for me it’s too hard when I use one time and then return it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really expected much more 100 dollars doesn,t buy much

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this device a little over a year. I've used it a handful of times. However, it won't turn on now. It was fine when it worked, but may need to invest in a better brand if you want it to last.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quaulity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife who gets tension headaches. It hurt more than it helped her and I also tried it and did not like it at all so we ended up returning it for a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Homedics shoulder massager is garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks bought it for my wife, she had pain in her shoulders n neck, awkward didn't help disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Neck massage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just didn’t feel good nor work for me. Maybe for others but this just didn’t do the job

    No, I would not recommend this to a friend