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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 373 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers often highlight the Shiatsu Deluxe Neck and Shoulder Massager with Heat for its effectiveness in pain relief and relaxation, with many praising the heat feature. They also appreciate its ease of use and massage options. However, some users find it to be too intense or heavy, and a few mention inconvenience due to the corded design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-373 of 373 reviews
  • Rated 1 out of 5 stars

    Lots of Pain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forget Water Torture, this thing is painful. I returned it for a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable. I returned it. I did like the other products made by the same company.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great massager for about a week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massager did the trick up until the day it didn’t turn on.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Innovative relief

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helps relieve neck and shoulder pain. Highly recommend!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Shiatsu Deluxe Neck and Shoulder Massager

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heat function does not work on my massager. The unit seems to be designed for someone with a large neck. It does not fit me comfortably or give me the amount of pressure needed to release tension in my neck.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE IT!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have hypomobility in my spine due to muscle spasms. This massager relieves tension in my muscles so well! I have been using it everyday and the physical therapist is noticing a great improvement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works very well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, comfortable massager. Much better than some of the cheaper off-brand ones that we've tried in the past. Can still be a little too strong if you're not careful, but moving it around and changing the intensity helps a lot.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Loud and uncomfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if mine just had a defect, but it made an AWFUL high pitched motor noise the entire time it was running. And it being right next to your ears...nothing relaxing about that at all. It also felt like extremely hard pastic rolling on my neck. I have cheaper ones than this that work much better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Handles let you get the right spots on neck and ba

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for hitting the right spots on the back and neck. The handles are sturdy and I like using at slowest speed with the warmer on and applying a good bit of pressure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Evrething looks perfect ,aFor me is the best product i see

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and reaches difficult areas a massage chair can't access. Alleviates my neck and shoulder tension dramatically.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Neck massager

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and feels good. Arm straps could be longer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good idea but too aggressive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my wife for Christmas because she gets stiff neck a lot. She tried it but found it to be too aggressive. We returned it.

    No, I would not recommend this to a friend