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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 373 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers often highlight the Shiatsu Deluxe Neck and Shoulder Massager with Heat for its effectiveness in pain relief and relaxation, with many praising the heat feature. They also appreciate its ease of use and massage options. However, some users find it to be too intense or heavy, and a few mention inconvenience due to the corded design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 373 reviews
  • Rated 4 out of 5 stars

    Powerful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised by how powerful it is and it can be positioned on your neck, shoulders or lower back. It is a little hard to relax and let it work while holding it in place but it works really well!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it…!!! great for therapy… super easy to use…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for me and my husband loves it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had tried Shiatsu neck massagers before. This one is absolutely the best. It covers a larger area then the ones I have had in the past and it works deeper. My husband's neck had be bothering him for days. The day it arrived he tried it and is hooked.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Great Gift Idea

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as well as described. Heat feature adds to experience.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Wonderful gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Present! He loved it! Nice deep massage for neck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So Relaxing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t give it a 5star since it’s not a real massage. However it does its job as a machine. Totally recommend. I like the function that it rotates in different directions. You can move it along your neck and upper body for other areas too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing and powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't wait to get this gadget home and try it out. Placed it around my neck, turned it on and I was in heaven. Adjusted it a time or two to connect with my achy areas. It automatically turned itself off after 15 minutes of use. The next day I was rather tender and skipped a day before using it again. It hurt so good! You'll definitely want to ease into this product but I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Sweet massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it on anywhere I have sore muscles. The heat option really works

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Feels great on neck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my neck. Heat could be a little warmer. I use it all the way down my back and on my legs after a long day at work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have chronic neck pain and finally decided to try one of these. If used too long, or hard it can exacerbate the pain. But overall, if used correctly this little machine delivers some much needed relief.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical, but this massager is great. Shoulders, neck back....well worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    heat and pressure work great together! this works on any chair you have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean it does the job. Definitely works the neck and shoulders. Downside is it has a short cord and it is clunk but honestly really deep into the neck massage so I'll take that as a win.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Relaxation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in place of massages. Use for sore shoulders after typing all day.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Excellent for neck pain.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product to message neck kinks and pain.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Neck Heaven!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a personal massager would on my neck. Pressure can be controlled by using arms in the loops. Heater takes a while, but is a nice feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daily commute to work and long day at the office stiffness cannot be avoided especially with my neck and shoulder. Saw this product & read its reviews I had to try one for myself - I can say I felt the good the first time I tried the massager.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t requiered to make an appointment at the spa in weeks!

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    YES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing massager! I love this thing and use it every single day!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Helps me a lot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it at least 3 times a week and it really helps. Easy to use

    I would recommend this to a friend