Customer Ratings & Reviews
- Model:
- 9660DS
- |
- SKU:
- 6516386
Customer reviews
Rating 2.9 out of 5 stars with 21 reviews
(21 customer reviews)Rating by feature
- Value3.2
Rating 3.2 out of 5 stars
- Quality3.3
Rating 3.3 out of 5 stars
- Ease of Use2.9
Rating 2.9 out of 5 stars
Customers are saying
Customers appreciate the 60-Sheet Microcut Paper Shredder for its efficient performance. However, some customers have expressed concerns about the product overheating during use.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Overheating
Rated 3 out of 5 stars
Won’t shut off.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ex-wife’s shredder (formerly mine) was supposed to be able to handle paperclips and staples… but kept getting stuck. This one just keeps running in automatic mode and I have to turn it off so it won’t overheat and have to be reset. Too much trouble to return it so I guess I’m stuck with it.
No, I would not recommend this to a friend - Cons mentioned:Capacity, Shredding
Rated 1 out of 5 stars
Misleading capacity
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give less than 1 star. This could only shred 60 sheets if they were perfectly flat and stacked neatly - even then, I doubt it. Maximum 3-5 sheets can be shredded at a time. For the price, this is NOT a good purchase. Very sorry I purchased this.
No, I would not recommend this to a friendBrand response from ProductExpert
Posted .Hi Malco,
Thank you for your feedback. We apologize for the frustration you've experienced. If the paper is not stacked evenly in the feed tray, it can cause a paper jam, which is a common occurrence with any shredder. When the auto-shred function is enabled and the paper is stacked correctly, the shredder will handle 2-3 sheets at a time and will continue shredding until the tray is empty.
- Cons mentioned:Mix paper
Rated 1 out of 5 stars
Bad product, bad service (including BESTBUY)
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after few months, doesn’t feed paper. Had issues from day 1 in feeding paper as bad design that causes a struggle to feed paper properly. DONOT BUY! If you buy it know that BestBuy total protection plan will not cover this. Also GeekSquad is quite not helpful most of the times. This is the surprise that I got when I came for solution to Geek Squad. I shared my displeasure and The Geek Squad lead told me BB must have this in fine print somewhere to protect themself.
No, I would not recommend this to a friendBrand response from ProductExpert
Posted .Hi RP21,
Thank you for contacting us about the issue you are experiencing. We kindly request that you call our Customer Service Dept. at (877) 354-5457 or email [email protected], so we can gather more information and resolve your issue. Our team is available from Monday – Friday 8:00 am to 5:00 pm (Eastern Time/Pacific Time).
- Pros mentioned:Holds a lot
Rated 4 out of 5 stars
Good Shredder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this shredder, but the 60 sheet max is a bit tricky. It shreds credit cards easily. It holds a lot before you have to empty it. Overall this was a great purchase.
I would recommend this to a friend - Pros mentioned:Quiet
Rated 4 out of 5 stars
Shredder is ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine, not noisy at all, a little complicated to understand how to put the sheets
I would recommend this to a friend Rated 2 out of 5 stars
Jammed paper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t much care for this shredder. I had it for about 12 day before I got tired of it and decided to return it. I couldn’t get the feed tray to work without spending a good amount of time trying to get it to start shredding and when I did the shredder wouldn’t take it and got jammed. I tried to put a lot of paper in the feed tray to see it work but it just jammed. Also I couldn’t leave the staple which was an inconvenience. Maybe I just did properly know how to use it but I didn’t like it.
No, I would not recommend this to a friendBrand response from ProductExpert
Posted .Hi AngelS,
Thank you for sharing your feedback. We're sorry to hear that you encountered difficulties while using the shredder. While we understand that you've returned it, your insights are valuable to us in improving our products and services. Could you please provide more information about the issues you faced with the feed tray and jamming? Understanding your experience better will help us address any potential issues for future customers. Our Customer Service Dept. can be reached at (877) 354-5457 or by
email at [email protected]. Thank you for your time.
- Cons mentioned:Capacity
Rated 1 out of 5 stars
Extremely Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This shredder forces you to position the paper at a specific angle or else the feeder won't let the paper through the shredder. It also does not take up to 60 pages. I ended up simply returning it because I couldn't deal with the paper not going through the feeder. The only thing I did like is how small the paper was shredded, once it actually worked.
No, I would not recommend this to a friendBrand response from ProductExpert
Posted .Dear Chris,
Thank you for your feedback. The shredder shreds 60 sheets, but it shreds sheets in increments. Each cycle will shred 4 or 5 at a time.
- Pros mentioned:Speed
Rated 5 out of 5 stars
PowerShredder
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very robust and strong shredder.Great for getting the job done. Quickly shreads so many things. Highly recommend!
I would recommend this to a friend Rated 3 out of 5 stars
Dissappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Wife loves the new shredder the only downfall is they don't offer a replacement plan for this unit. the one we had insignia brand had a replacement and went bad after 1 year so we exchanged it for this new one which was awesome and big savings, but this new unit does not offer any protection.
I would recommend this to a friend- Cons mentioned:Capacity, Overheating
Rated 1 out of 5 stars
Good for very low volumes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly jams/over heats. Says it can do 60-sheets but definitely does not.
No, I would not recommend this to a friendBrand response from ProductExpert
Posted .Dear Sprta,
Thank you for your feedback. Please call our Customer Service Dept. at (800) 860-1677, so we can gather more information about your order and resolve your issue.
- Cons mentioned:Shredding
Rated 1 out of 5 stars
Not so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not shred as many pages as advertised. Gets stuck all the time
No, I would not recommend this to a friendBrand response from ProductExpert
Posted .Hi Val21,
Thank you for contacting us about the issue you are experiencing. We kindly request that you call our Customer Service Dept. at (877) 354-5457 or email [email protected], so we can gather more information and resolve your issue. Our team is available from Monday – Friday 8:00 am to 5:00 pm (Eastern Time/Pacific Time).
- Cons mentioned:Not great
Rated 1 out of 5 stars
Disappointing Shredder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This shredder is not so great I would not purchase again
No, I would not recommend this to a friend - Cons mentioned:Not great
Rated 1 out of 5 stars
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It couldn't shred 3 pieces of paper at once, it's very expensive and not designed well.
No, I would not recommend this to a friendBrand response from ProductExpert
Posted .Dear Customer,
Thank you for your feedback. Please call our Customer Service Dept. (877) 354-5457, so we can gather more information about your order and resolve your issue.
Rated 4 out of 5 stars
Paper shredder
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good machine. The only thing that is wrong with it. It gets hot too fast overall is nice.
I would recommend this to a friendRated 4 out of 5 stars
hp shredder
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well when we shred papers and other scrap paper
I would recommend this to a friend- Pros mentioned:Easy to use
Rated 5 out of 5 stars
Shredding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Efficient, convenient, have used it a lot recently without problems.
I would recommend this to a friend - Pros mentioned:Overall
Rated 5 out of 5 stars
Good shredder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product I would recommend it to anybody.
I would recommend this to a friend Rated 1 out of 5 stars
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work well. Difficult to get it to work in multiple pages and gets stuck
No, I would not recommend this to a friendBrand response from ProductExpert
Posted .Hi Good,
Thank you for contacting us about the issue you are experiencing. We kindly request that you call our Customer Service Dept. at (877) 354-5457 or email [email protected], so we can gather more information and resolve your issue. Our team is available from Monday – Friday 8:00 am to 5:00 pm (Eastern Time/Pacific Time).
Rated 5 out of 5 stars
Shredder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Just what I needed and wanted. Works wonderful
I would recommend this to a friend- Cons mentioned:Mix paper
Rated 4 out of 5 stars
My new shredder.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does quite well as long as the material to shred is 8x10 and absolutely flat. Had too much trouble when mixing paper sizes together. The shredder WILL stop or will not shred if paper sizes are mixed. Other than what I have described, it is an excellent machine.
I would recommend this to a friend