I didn’t much care for this shredder. I had it for about 12 day before I got tired of it and decided to return it. I couldn’t get the feed tray to work without spending a good amount of time trying to get it to start shredding and when I did the shredder wouldn’t take it and got jammed. I tried to put a lot of paper in the feed tray to see it work but it just jammed. Also I couldn’t leave the staple which was an inconvenience. Maybe I just did properly know how to use it but I didn’t like it.

My Wife loves the new shredder the only downfall is they don't offer a replacement plan for this unit. the one we had insignia brand had a replacement and went bad after 1 year so we exchanged it for this new one which was awesome and big savings, but this new unit does not offer any protection.

It couldn't shred 3 pieces of paper at once, it's very expensive and not designed well.

My ex-wife’s shredder (formerly mine) was supposed to be able to handle paperclips and staples… but kept getting stuck. This one just keeps running in automatic mode and I have to turn it off so it won’t overheat and have to be reset. Too much trouble to return it so I guess I’m stuck with it.

Failed after few months, doesn’t feed paper. Had issues from day 1 in feeding paper as bad design that causes a struggle to feed paper properly. DONOT BUY! If you buy it know that BestBuy total protection plan will not cover this. Also GeekSquad is quite not helpful most of the times. This is the surprise that I got when I came for solution to Geek Squad. I shared my displeasure and The Geek Squad lead told me BB must have this in fine print somewhere to protect themself.