Customer Ratings & Reviews
- Model:
- HEV620B
- SKU:
- 5863802
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the HEV620 Cool Moisture Humidifier's ease of use, ability to maintain a comfortable humidity level, and overall performance. Many appreciate its large water tank, making refills less frequent. However, some customers express concern regarding the filter's lifespan and cost. The humidifier is frequently praised for effectively improving air quality and aiding breathing comfort.
This summary was generated by AI based on customer reviews.
Nice unit, but smelled funny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is nice and seemed to work well. My only complaint is a funny plastic smell when in use.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We thank you for sharing your experience regarding your Honeywell humidifier. A member of our consumer relations team may be able to assist you with your products concerns. We ask you to contact our team by emailing [email protected]. Thank you.
Did not work as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This humidifier would not work half the time no matter how I tried setting or resetting it. I finally gave up on it and returned it back to Best Buy.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for this review. For troubleshooting and assistance, please contact us at [email protected]. We look forward to helping you.
Stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After working one day, it stopped working. It just says refill. The tank is full, and there’s nothing in the manual that mentions anything refill light.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for taking time to post your comment. Please remove the water tank then remove and replace the float paddle on the bottom of the unit. You could also take the tank to the sink and push the plunger on the bottom of the water tank to ensure it is working properly. Be careful though, as this will release the water so be sure to do it over a sink (or empty the tank first). If these solutions do not work, please reach out to us at SocialSupport@HelenofTroy.com or at the phone number printed on the back of the humidifier so we can help. Thank you!
Meh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend it. Not actually worth it. Doesn’t actually make the air humid
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We are sorry to hear that the Honeywell humidifier did not reach your expectations. Please email us at [email protected] and we would be happy to help you find a unit that will suit your needs. Thank you.
Worked great, then died
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for almost two months, then died. Piece of shut.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .This is not the longevity we would expect from this humidifier. We'd like to look further into this. Please reach out to us by emailing SocialSupport@helenoftroy.com for assistance.
bad quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dead after 6 months, noise loudly, short-seller warranty
No, I would not recommend this to a friendI didn't like.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product because it was horrible
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for your time sharing your feedback. We are dedicated to providing quality products. For further assistance, please contact us by emailing [email protected]. Thank you.
- Pros mentioned:PerformanceCons mentioned:Filter
Worked 1 month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was pretty good for that first month. Almost to the day 1 month after I bought it, it started leaking all over the floor. Now, it is flashing the "Check Filter" sign and won't turn on, Either there is something wrong with the float paddle that I'll have to fiddle with endlessly or I will have to spring for a new $10 filter every month. Either way, it's not what I wanted.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for taking time to share your experience. This is not what you would expect from this Honeywell Humidifier. We ask that you please contact our consumer relations team for assistance with your humidifier concerns. Our team can be reached by emailing [email protected]. Thank you.
- Pros mentioned:Humidity level
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had our first daughter in an old 1930s home and that place was dry. Couldn’t have the baby coughing. Picked this up, great amount of moisture and wonderful breathability. We did lose the solenoid valve, well the kids did, and now we’re hunting to find that replacement.
I would recommend this to a friend - Cons mentioned:Filter
Great if you can find filters
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 of these at one time. One of them would show at max humidity and would constantly turn off/on while the others were still running and matched the humidstats. The biggest problem is finding replacement filters. The instructions say replace every 30 days but they are impossible to find. Plus the filters get mold or something on the outside. I'm disappointed and wish I'd picked a different model.
No, I would not recommend this to a friend Performance of display is poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this about 4 months ago, and it worked perfect for about 2 months. Now the up/down buttons for changing humidity level you have to push them multiple times to move even 1%. The "check filter" warning keeps flashing even after the filter is replaced. It reset the first time I replaced the filter, but it's been flashing ever since. They need replacing about every 40 days. Turning off machine or unplugging does not reset the warning. So now I just use my judgement when to replace filters.
I would recommend this to a friend- Pros mentioned:Ease of use
doesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for 2 years. Loved it at first. Easy to fill and seemed to work great. W have had to change the filter several times trying to get this to work up to it's full potential. This season even with changing the filter 4 times it is only putting out about 1/3 what it did new!
No, I would not recommend this to a friend Useless without an external fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It had been on all day. The humidity had changed by 2% on the humidity gauges: from 49%-51%. The humidifier insisted that that the room was 69% humidity (69% IS THE HIGHEST IT WILL GO. THERE SHOULD BE A BIG RED WARING ON THE PRODUCT PAGE ABOUT THAT.) Apparently Best Buy wants $11.49 to take it back by mail. So I am looking for a solution that will make it more humid in the room so that I don't have to pay them to take back a piece of garbage that won't get to the relatively low 69% humidity. I have turned an air purifier at the humidifier. The terrible product sensor has come down significantly (to 63% in the last ten minutes). MY VIEW OF HONEYWELL IS NOW TOTALLY CHANGED. What surprise can I expect in my next Honeywell Purchase. STAY AWAY FROM THIS PRODUCT.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for your feedback. It has been passed along for further review. If you are in need of assistance, please contact us by emailing [email protected] so we can help. Thank you.