Customer Ratings & Reviews
- Model:
- HFD320V2
- |
- SKU:
- 5597298
Customer reviews
Rating 4.6 out of 5 stars with 961 reviews
(961 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the HFD320 Air Genius 5 Air Purifier, highlighting its positive impact on air quality and its quiet operation. Many appreciate the reusable filter, odor removal capabilities, overall performance, and ease of use. Some find the blue light and bright display unsuitable for bedrooms, while others feel it is larger and pricier than expected.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty good product. We have a big room and perhaps could have used one that covered more
I would recommend this to a friendRated 3 out of 5 stars
Plastic odor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit gives off a plastic odor even after many hours of use.
No, I would not recommend this to a friendRated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but I have issues on resetting the light after I clean the filter.
I would recommend this to a friend- Cons mentioned:Size
Rated 1 out of 5 stars
Largest paperweight ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't do a think with cooking odors or cigar smoke. On the other hand, it WAS overly large, heavy and hard to move around. Hmmm, what's left? Well, on the plus side, it didn't vote for Trump.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .This is not what we'd expect from this product. We'd like to look further into this. Please reach out to us directly, our email and phone number can be found in your Owner’s Manual or on our website.
Rated 2 out of 5 stars
not as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really expected a lot more from this air cleaner because of the specifications and other user reviews. It made a great fan! It says it will handle odors so I expected if I turned it to high when I was cooking that it would handle the cooking odors. It did not and I was very disappointed. For this reason I returned the unit.
No, I would not recommend this to a friendRated 2 out of 5 stars
Great for 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 months. now grinding noises while oscillating . Cost way to much to last for only 2 months. Will look for different brands.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for taking time to share this feedback and are sorry to hear that you are experiencing difficulty with our product. We have shared this information with our QA team. Please reach out to our consumer relations team directly so we can help you resolve this issue. Our email and phone number can be found in your Owner’s Manual.
Rated 3 out of 5 stars
Was OK for air filtration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is average. Would be better if it covered more square footage.
No, I would not recommend this to a friendRated 2 out of 5 stars
Ineffective on pet hair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wife wanted a unit that said it would handle pet hair. It wasn’t the quietest we considered but really wanted to address pet hair. We have a cat that sheds year round. Ran the air cleaner on high for couple days straight - filters didn’t have any pet hair on them.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for sharing your experience. We would like to assist you with this. Please contact us at [email protected]. Thank you.
Rated 3 out of 5 stars
It’s not so efficcient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work so hard as I supossed it could do.
No, I would not recommend this to a friendRated 1 out of 5 stars
I Strongly Advise You Avoid This Unit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good at first. 2 AM in the morning I had to turn this off because the squeak which I’ve been enduring for the last week has gotten so loud, it was unbearable. I strongly advise you avoid this unit. I thought the complaints of this supposedly quiet unit were from a small set of cases but I don’t think so.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We're sorry to hear you had this experience. This is not the performance we'd expect from this air purifier. We'd love to help. Please reach out to us at SocialSupport@helenoftroy.com for assistance.
Rated 2 out of 5 stars
Honeywell AirGenius Wife Thinking Too Hard?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A smell, reminiscent of an electrical smell, emits from the unit when it performs. Being that one review also talked about this, the unit was returned.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We appreciate your feedback and are sorry to hear that you are experiencing difficulty with our product. We are providing your feedback to our QA team. For support, please reach out to us directly. Our email and phone number can be found in your Owner’s Manual.
Rated 3 out of 5 stars
Great idea but had an annoying rattle.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it was quieter and didn't have an 'ozone' smell.
No, I would not recommend this to a friendRated 1 out of 5 stars
Total Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first air cleaner/oder reducer I have purchased. I went for a higher priced product thinking "you get what you pay for." I am so disappointed. This is just a high priced fan, and it insults a fan by not being one that produces a lot of air. I don't think my expectations are too lofty thinking I would see a reduction in dust particles on surfaces and expect to find the filter has captured it. Still waiting...still looking...
I would recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for sharing your experience. We would like to assist you with this. Please contact us at [email protected]. Thank you.
Rated 1 out of 5 stars
smells like new car
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to use the Air purifier ODOR REDUCER because it lets off a strong new car odor that quickly filled the room . I put it on the deck for 2 days and ran it hoping it would air out. I called the customer service for Honey well they told me to air it out when I told him what I had done and that it still smelled he said I must be allergic to ozone ?? Big disappointment [weeks later still smells... a bit less; I don't use it]
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We appreciate you sharing your experience. We are dedicated to providing quality products. For further assistance, please contact us by emailing [email protected]. Thank you.
Rated 1 out of 5 stars
not worth the cost
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok until the filter needed cleaning. Cleaned filter cover would not clip back on, can not reset filter status. still works but cover keeps falling off. DON'T BUY!
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for sharing your feedback. This is not what we expect from a Honeywell product. We ask you to please contact our team at [email protected] so we can help. Thank you.
Rated 1 out of 5 stars
Offgassing YUCK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The chemical off-gassing of this machine made the breathing environment worse than what we started with!! I kept running it for 2 days, thinking it would get better---it is an air purifier, after all, but it did not. We could not tolerate it and had to return it. We found that a simple box fan with a furnace filter attached to the back worked far better and never put offensive chemical smell into the air.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We appreciate you sharing your experience. For further assistance with your Honeywell air purifier concerns, a member of our consumer relations team would be happy to try to assist you. Our team can be reached by emailing [email protected]. Thank you.
Rated 5 out of 5 stars
Great for pet owners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased one and it did such an amazing job that I went back and got 2 more for the other rooms in my house. Great buy.
I would recommend this to a friendRated 5 out of 5 stars
My 2nd air purifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two air purifiers to cover the square space. I use this one in my bedroom and it works great.
I would recommend this to a friendRated 1 out of 5 stars
Do not waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after one year....doesn’t turn on. Used it for three months during a bad wild fire season, tried to use it the next summer and it will not turn on.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We apologize for any inconvenience you have experienced with our product. We'd like to look further into this. Please reach out to us by emailing SocialSupport@helenoftroy.com for assistance.
- Pros mentioned:Filter
Rated 5 out of 5 stars
best in the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first air purifier I purchased. After reviewing all feedback from other consumers on all like products, I choose this one. The main reason is due to the efficiency of removing pet dander, allergens, and mold. Then the fact that the filter is washable. The cost of annual replacements of the filter is about $62. It also helped that the product is on sale, which was drastically reduced below the other brands. I loved the 5 speed featture, the timer, and oscillating feature. This was an awesome buy. I plan to buy another one to put in my bedroom.
I would recommend this to a friend

