Customer Ratings & Reviews
- Model:
- HFD320V2
- |
- SKU:
- 5597298
Customer reviews
Rating 4.6 out of 5 stars with 961 reviews
(961 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the HFD320 Air Genius 5 Air Purifier, highlighting its positive impact on air quality and its quiet operation. Many appreciate the reusable filter, odor removal capabilities, overall performance, and ease of use. Some find the blue light and bright display unsuitable for bedrooms, while others feel it is larger and pricier than expected.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Ozone Factory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure that this thing is actually an air purifier. From what I could tell it just made ozone. More ozone than I had smelled in my 28 years of life. I set it to the lowest setting in my small bedroom (I live with my mom, cheaper that way) as left for dinner. When I got back the entire floor reeked of ozone. I used to love that smell. Needless to say I returned it the next day.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We appreciate this feedback and will share this information with our team. The Honeywell Air Purifier team offers a wide variety of air purifiers that can meet different needs. For assistance, we aks you to please contact our consume relations team. Our team can be reached by emailing [email protected]. Thank you.
Rated 1 out of 5 stars
Nope
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning after just a few weeks it started rattling and then it added a squeak. Find something else.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .This is not what we'd expect from this product. If you still have the product or would like some help finding the right air purifier for you, please contact our Consumer Relations team at SocialSupport@helenoftroy.com.
Rated 2 out of 5 stars
over i can say it is not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would help with my asthma but we hardly use it because of the odor that it gives off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Complete Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After taking the item out of the box, it was impossible to load the filter and start the unit. Then after finally getting the unit to turn on, none of the buttons would work as well as the Oscillator function.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We apologize for any inconvenience you have experienced with our product. We'd like to help. Please contact us by emailing SocialSupport@helenoftroy.com for assistance.
Rated 2 out of 5 stars
Unit was loud.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't care for this at all. Loud and didn't like the upright look of it
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We appreciate your feedback. We are dedicated to providing quality products for our consumers. We offer a variety of Air Purifiers to suite different preferences. Please contact us by emailing [email protected] in regards to addressing this concern or obtaining further information. Thank you.
Rated 1 out of 5 stars
I was hoping to inmprove the air quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This particular unit did not work for me. When used, it had a strong smell of plastic, which was the opposite of what I was looking for. It was not only me, but others could smell the odor as well. At almost the same time, I bought one for my son. He likes his unit very much.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for bringing your experience to our attention. We apologize for the odor you are experiencing. A member from our consumer relations team may be able to assist you with this problem. You can reach them by calling 1-800-477-0457 (M-F, 8-7PM EST) or by e-mailing [email protected].
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy after a month. Noisier as months passed. Noise can be described as clunky. Louder in the sleep mode. What a waste.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We're so sorry to hear you had this experience with our product. This is not the performance we'd expect from this air purifier. We'd love to help. For assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
Rated 1 out of 5 stars
Don't buy if asthmatic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product irritates the lungs because it uses electricity to charge the filter, creates ozone!
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We're sorry to hear you had this experience. We'd like to help. Please reach out to us directly, our email and phone number can be found in your Owner’s Manual or on our website.
Rated 1 out of 5 stars
Didn’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years old, and I now have two of these that the control panel is broken. To get warranty service, I must pay to ship them out and enclose a check for $10 more for handling.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for sharing this experience. This is not what you would expect from this Honeywell air purifier. We ask you to please contact our consumer relations team for assistance with your product concerns. Our team can be reached by emailing [email protected]. Thank you.
Rated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ran great for 2 weeks and then had a motor problem. Best Buy said to call Honeywell. Took 3 weeks to get a prepaid return label.It's now on it's way to Texas. When will I get a new one , who knows !!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bummer!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received yesterday, plugged in, within 10 mins the unit shut off and not turning back.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .We're sorry to hear you had this experience with our product. We'd like to help. Please reach out to us directly, our email and phone number can be found in your Owner’s Manual or on our website.
Rated 1 out of 5 stars
not a good idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this fan has a really strong plastic smell when you turn it on. feel like it is polluting air rather than purifying air. sorry, returning it!
No, I would not recommend this to a friendBrand response from Honeywell Support
Posted .Hi sweetneko!Thanks for letting us know about your experience. We appreciate the time you took to share your feedback and to give us the opportunity to make improvement for future products. -John
- Pros mentioned:Air quality, Filter, Noise level
Rated 5 out of 5 stars
Needed help cleaning the air for my allergies
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my new Honeywell Air Purifier. It is quiet like they claimed. I'm using the filter that has to be replaced approximately every three months. The other filter is washable. We have it going 24 hours a day and my sinuses don't seem to run like they did before we got the purifier. My eyes don't seem to run as badly either. Only problem is it only treats one room so we have it in the livingroom. I think it's worth every dollar spent on it.
I would recommend this to a friend Rated 1 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too loud and unstable. Dont mind some noise but this was ridiculous.
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for sharing your experience. This is not what you would expect from our product. For further assistance, please contact us by emailing [email protected]. Thank you.
Rated 1 out of 5 stars
Review update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product broke- started getting extremely loud then just quit spinning. In the process of trying to get it sent back
No, I would not recommend this to a friendBrand response from ManufacturerTechSupport
Posted .Thank you for taking the time to review our Honeywell Air Purifier. This is not a common issue with our Air Genius line. A member of our consumer relations team may be able to help resolve this issue. You can reach them by calling 1-800-477-0457 (M-F, 9-5PM EST) or by e-mailing [email protected].
- Pros mentioned:Ease of use, Noise level
Rated 4 out of 5 stars
Just What I needed!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading other people's review on other air cleaner. I did some research and this one was the best choice for me. I've been sneezing, running noise and had more allergie problems in the past few months. This item over night made my sleep, sooo much better. Its easy to clean and runs super quiet!! Even at setting 5, the fans still quiet. I wish it was cheaper, i would of gotten 2 of these. but one isn't too bad.
I would recommend this to a friend Rated 1 out of 5 stars
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good product I like it I am glad I bought it.............................................
I would recommend this to a friend- Pros mentioned:Air quality, Filter
Rated 5 out of 5 stars
7 months and still working like new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a permanent filter. Or an affordable replaceable. This is it! There are 2 pieces to maintain. One is a thin charcoal type that is rinsed out frequently. It catches big particulates. I rinse it out, using Dawn as needed. Hang to dry, and put it back. I have had to clean the big filter a few times too. When the filter needs cleaned there is a filter bar light that fills up. Rinsing under the kitchen faucet did not do much. Using the side spray cleaned it down to half. Using a 10% vinegar solution pouring over and over did much better. For 10 minutes of cleaning time every so often, it is fantastic. We have a wood fireplace, 2 hamsters and a 150 lb dog. Visitors are surprised at the lack of smell. Pollen allergies this spring were neutralized in the house- but filter needs cleaned more often. I have had the expensive whole house ionizers with UV. This works just as well, but is easier to maintain.
I would recommend this to a friend - Pros mentioned:Air quality, Filter, Noise level
Rated 4 out of 5 stars
Great air purifier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We don't regret buying this. It is quiet, and love all the features. Really moves a lot of air and love the washable filter.
I would recommend this to a friend - Pros mentioned:Filter
Rated 5 out of 5 stars
Love this air purifier...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ours slightky older model helps both of our allergy issues so much that I purchased this unit for my Granddaughter and her young family after hearing how miserably stuffed up bith dhe andcher husband were. They tell me it has helped so much that they are no longer taking the sinus and allergy drugs. I particularly appreciate the fact that the filters can be washed and reused, eliminating the cost of buting replacement filters. Ours is at least 3 years old and has never given us a speck of trouble. I wish every new purchase worked as well as these two units seem to be doing. Keep up the good work.
I would recommend this to a friend

