Customer Ratings & Reviews
- Model:
- RTH9585WF
- SKU:
- 5845300
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the Smart Color Thermostat with Wi-Fi Connectivity, particularly its ease of use and overall performance. Many find the installation process straightforward and appreciate the seamless connectivity and remote control capabilities. The design is also well-received. Some customers have noted concerns regarding compatibility and size.
This summary was generated by AI based on customer reviews.
Go with another brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Thermostat but a pain to connect to my WiFi and Honeywell’s support was useless. Suggesting that because it could connect to my IPhone’s Hotspot. Their thermostat was working fine. But their software/internal device programming is inadequate. I had to alter my 2.5 mhz router password to accommodate this devices inadequate programming.
No, I would not recommend this to a friendDo not buy!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product. First thermostat worked for one week and got the faulty sensor warning. Returned it to Best Buy and got a new one and now sure enough 3 months later have the same issues in the dead of a heat wave. AC will not turn on and thermostat keeps turning off.
No, I would not recommend this to a friendHorrible avoid
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible price of garbage went through 2 units in 6 months avoid
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi ChazS, we are sorry to hear about this. This thermostat has 5 years of warranty through the place of purchase. We will be happy to help troubleshooting at (800) 633-3991 or through Private Message at our Honeywell Home Facebook account. - Maria
My Nemesis!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not one to admit defeat, but I couldn't get this to work. I followed the instructions word by word, and tried more times than the normal person would have to get it to function. Even tried looking for help online. Fail. It looks and feels like a quality product, but I can't be helpful as far as the function because it just didn't work for me.
No, I would not recommend this to a friendNot the greatest there is Better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to hookup and it wasn't easy to get it operational. Ended up taking it back for an EcoBee solution which is way better and look more modern.
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi, thank you for taking the time to rate the Honeywell Home Smart Color Thermostat with Wi-Fi Connectivity. We appreciate the feedback and will utilize your comments as we better improve future products. -Joey
Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must be replaced the thermostat, and I continue having problems, doesn't work, I don't recommend the Honewell Home Thermostat.. The management at Best Buy, Geek Squad was fantastic and replaced and send me again a technician. For the Termostat 2, for Geek Squad more than 6, 6 over 6, or better 10 over 10, they are always very helpful and answer to all must question, help me with all the problems, they are ready to help, also when I have not appointment. I am very happy to be a member of Geek Squad. I recommend a lot. Always they ready to help you. All the technician are the best of the best. THe problem is the quality of the product. Geek Squad manager replaced without charge
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi, thank you for your review of the Honeywell Home Smart Color Thermostat with Wi-Fi Connectivity. We appreciate your feedback and utilize your comments as we move forward. -Joey
Best Buy sent an opened and defective product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a opened thermostat that had damage on the board. I tried it anyways and it did not work. The card in the box had a different number to connect to the app than the actual thermostat had assigned to it. Returned and still waiting on my refund after BB having the product for a week.
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi, thanks for taking the time to review our product. This is not something you should be expecting from us and we apologize for this inconvenience. Please feel free to reach out to us on Facebook/Twitter with a private message or call us at 1-800-468-1502 for support if you need any assistance with our products in the future. We look forward to hearing from you soon. -Jim
- Cons mentioned:Compatibility
NO RATiNG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I reyturned the item as it would not work with my HVAC system
No, I would not recommend this to a friend Make sure you have a C-wire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requirement for connection to a C-wire should be highlighted because if one's home doesn't have one, the Honeywell product cannot be connected without rewiring. A VERY BIG DEAL, making the product far too costly because of the electrical installation requirement.
No, I would not recommend this to a friendStopped working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible device. Now im a week from returning, it stopped working a week past the time i could return it.
No, I would not recommend this to a friendBrand response from Honeywell Support
Posted .Hi Deaconwiley, thank you for taking the time to share your feedback with us after working with this product. We'd like to assist you with some troubleshooting steps and see if there's anything we can do to get your thermostat working properly. At your convenience, please reach out to us at 855-733-5465 through live chat, or via social media. Thank you again for reaching out to us and we look forward to hearing from you.
DEFECTIVE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this Honeywell thermostat installed by the Geek Squad. Worked well for three days then stopped sending the signal to the handler. Called a ac guy and he checked everything and found that my new thermostat was defective. He put on a new one and everything works fine. I watched the ac guy every move. I just purchased junk. Will not suggest buying this product
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Not user friendly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it after paying $95 for install. Bought a Nest and love it.
No, I would not recommend this to a friendBrand response from Honeywell Support
Posted .Hello Stick, we are truly sorry to hear about this and apologize for the inconvenience. We hope that you have an excellent day! - Maria
Defectived
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was defectived. It works on heat but won't work on AC
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi, thanks for the feedback. We're here to help if you need assistance in the future. You can reach us at 1-800-633-3991, or through Facebook and Twitter under Honeywell Home. -Jerry
Bad product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased but couldn't install immediately due to work being done in house. When HVAC professional installed we discovered that the product was defective and did not work. Best Buy would not allow return since we were one day past return expiration.
No, I would not recommend this to a friendPoor Design
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad is not responsive and difficult to use. To change anything you have to tap several times until it responds. I kept putting off returning it (pain to remove thermostat, secure the leads, etc) and then I run out of time. I will recommend you buy something else.
No, I would not recommend this to a friendNeed c wire
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work without a cwire, so we had to return it
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi user215484, we are sorry to hear about this. We will be happy to help checking what is the best option to get a C wire based on your current thermostat's wiring. Feel free to contact our tech support team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
App doesn’t work for this device
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product doesn’t work with the Honeywell app. Misleading to say the least.
No, I would not recommend this to a friendBrand response from Honeywell Support
Posted .The Honeywell Smart Color Thermostat uses the Total Conenct Comfort app and My Total Connect Comfort website for remote management. If you need assistance with the registration process, we'll be happy to assist you. You can contact us at 1-855-733-5465, or through live chat at http://www.honeywellhome.com/en/support; hours for both are from 8 AM to 10 PM CST Monday through Sunday. You can also reach us through social media(Twitter, Facebook) from 7 AM to 7 PM CST Monday through Sunday.
The item was defective.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning it to the store. After 5 minutes the screen said it had a defective sensor and needed to be returned to store. Installed it the night before guests were arriving for Christmas, only to have to reinstall the old one.
No, I would not recommend this to a friendLooked great, however too difficult to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked great, however too difficult to install. After unboxing and reading instructions I was made aware that an additional electrical power supply line was needed to power the unit.
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi NovasDad, thank you for your review. This thermostat requires a C wire for power, we recommend you verifying if you have an extra wire that is not being used, connect it to the C terminal of your HVAC system and then to the C on the thermostat. If you don't have any extra wires you can contact us and we will be happy to help checking if there is another option depending on your system type and total amount of wires. - Maria
Did Not Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a professional installer hook up the thermostat and nothing. It did not show the slightest signs of turning on. I am hoping that just this one unit was a dud, but I was not willing to find out. I returned the unit and went with my second choice.
No, I would not recommend this to a friendBrand response from Honeywell Support
Posted .Hey OremDad! Thank you for taking the time to provide feedback on your experience with our RTH9585WF thermostat. Our WiFi thermostats do require a C-wire to power on, many older thermostats didn't require a c-wire. If you do decide to give Honeywell thermostats another try please feel free to call us at 1-855-733-5465. Thank you!