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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1028 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers love the Smart WiFi Energy Star Dehumidifier's performance, quiet operation, and ease of use, frequently praising its WiFi capabilities. However, some users experienced issues with the drain hose length and the continuous fan operation, while others found the app functionality and price to be less than satisfactory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,028 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great dehumidifier!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, hold lots of water and multiple settings that easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device and does what it says it does, lowers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device and does what it says it does, lowers RH%. I got this for my mom and it was able to bring down the RH% from ~79% to ~55% in 3 days, <50% in 7 days. I really like the RH% that displays in digits on the front of the device. My only issue was getting the wifi to work. it could be router that's the issue

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team will be able to assist you with the set up of the Wi-Fi. Please feel free to get in touch with us at usinfo@jmatek.com. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Great dehumidifier. Dried out my basement for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast! I bought it because my basement flooded (no standing water, just running from uphill to a corner drain. The humidity was 90%. A few days later, with this thing running, it was 50%, and now it is 38%. I haven't tried the wireless feature yet. I just set my target humidity at 35% and let it run.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    LOVE IT.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I REALLY LIKE THE WIFI CAPABILITY. CAN CHECK HUMIDITY FROM WORK.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product! I first placed this unit upstairs and noticed that the rooms were warm I moved it to the lower room in my home and what difference I have a split level with 4 floors and it manages to remove the humidity all the up to the 4th level Very happy with this

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Just what we needed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy set up, my old machine broke down and wasnt working. I love how i Can manage this mago me vía the app.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job, Easy to install. Quiet too. Keeps the area dry.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works great and is pretty quiet! I had another that was so loud and this one is so much better!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    decent dehumidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty good at dehumidifying. Device is loud though. You get used to the noise as background noise. But I had to raise the volume of my TV by about 20% to hear it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great at removing moisture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for just over a month and does a great job of removing moisture from our basement. Compared to other dehumidifiers I have owned seems to throw off more heat. Basement warms up when dehumidifier runs for some time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Running to keep the humidity levels down.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Extremely quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this unit. I've got it in the basement and have hardwood floors upstairs--and I can't hear it running at all. What a relief from my old noisy dehumidifier which just about drove me crazy, especially when I was wearing hearing aids. I hooked it up to a drainage hose and have just let it hum right along, taking care of business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Want dehumidifiers to last longer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our main floor area of over 1800 sq ft was in the 60+ % humidity and now stays in the 40 + range daily. Have to empty twice daily. After one month, I am pleased so far and would recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As Powerful As Larger Dehumidifiers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this product is doing its job because I have to empty it every 6 hours on the 40% RH setting! However, I wish clearer instructions were provided as to how to properly connect the product to Wi-Fi.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team will be able to assist you with any concerns over the wi-fi set up. Please feel free to call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com .We look forward to hearing from you. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use it in our basement to keep it dry. It works great. The one we had worked find for about 3 years. It was a smaller dehumidifier so we hooked up a hose because it run more. This one being larger really helps alot.

    I would recommend this to a friend
  • Pros mentioned:
    Dehumidifier performance

    Rated 5 out of 5 stars

    Great quiet operating humidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how quiet and efficiently this humidifier operates

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started of great and still works well; however, it’s been less than a year and I feel that it’s effectiveness has already declined. It’s also a bit louder than expected.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Like any other electrical device, this unit will create some sounds when operating due to the powerful compressor working to remove moisture from the air. Our dehumidifiers work best in enclosed spaces, with all doors and windows shut, not letting any new moisture in. Our customer support team will be able to look into any of your concerns and troubleshoot for you. Please do write in to us at usinfo@jmatek.com. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    New one works well. Older unit no service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well out of the box. Need to get an identical one repaired & can’t find a place that repairs these. More support for this need would be very much appreciated.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team will be able to assist you in case of a Honeywell unit, that needs to be repaired. Please feel free to get in touch with us. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    No more humidity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We knew there was a lot of humidity in the house and this removed it in a few hours. We emptied the water capture bin and was totally surprised to see that it was almost full after a few hours.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Moist no more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it in the dog bathing area to keep the humidity down. It works great. I have the timer set for On and Off.

    I would recommend this to a friend