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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1028 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers love the Smart WiFi Energy Star Dehumidifier's performance, quiet operation, and ease of use, frequently praising its WiFi capabilities. However, some users experienced issues with the drain hose length and the continuous fan operation, while others found the app functionality and price to be less than satisfactory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,028 reviews
  • Rated 5 out of 5 stars

    This is a very good unit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively quiet. I like the projection of the humidity level on the front of the unit. Water level is hard to read. Previous model had a little red "bobber" that went up and down with the water level.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Your feedback about the difficulty in reading the water level is important to us , as we continue to develop and enhance our units. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Draws a lot of water

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Units really pulls a lot of moisture out of the air. We had humidity level of about 85% in basement and musty odor. Unit ran for a week straight and dropped it down below 50%, and this is a good size basement! Nice to have drain hose so don’t need to empty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance is great for controlling the humidity in your house. The reason that I did not rate it 5 stars is due to the smart app feature that I cannot get to function.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. Our customer support team will be able to assist you with the smart app feature and its set up. Please feel free to call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Best buy and more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most recommended one and at a really good price. Easy to set up, not as heavy as older models, works just fine to solve our dampness. Best of all? FREE DELIVERY. WOW. Ordered this at 9:15AM and it was on our doorstep at noon. WOW!

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I have had this dehumidifier for about 6 weeks. Keeps the humidity levels down very well. I haven't tried the wifi features yet.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review, Dave ! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been working great. The setpoint actually works (compared to my previous dehumidifier) and the unit only operates when needed. Can change setting to fit the season. The app is convenient but not a must.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Very reliable so far

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not bought a dehumidifier in quite some time. The technology has come a long way, making the maintenance on this model very easy.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team will be able to look into any of your product related concerns and troubleshoot for you. Please feel free to write to us at usinfo@jmatek.com. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Good Value for Money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Investment, using it for more than a year in my basement, works fantastically. Setup and schedule temp once, working without any issue since than.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review, Kamal! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Serves its purpose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and serves its purpose. The QR code included did not take me to the website URL. Bypassed the wifi feature for now

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review, Andy! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team will be able to assist you with the wi-fi set up and App installation. Please do get in touch with us at usinfo@jmatek.com. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Works amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, no issues. Only thing u have to say is the unit collects a lot of water, so it’s heavier when the time comes to dump the water

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. The unit will tend to get heavy when the water tank is full with water. It is recommended to not move the unit at that time, in order to avoid water spilling on the floor. Please feel free to get in touch with our customer support team at 1-800-474-2147 between 8:30 and 5:30 PM EST (Monday through Friday) or send us an email at usinfo@jmatek.com. Our customer support team will be able to assist you. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until runs well, Wi-Fi is difficult to connect so far unable to connect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dehumidifier

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Dehumidifier is probably one of the best on the market, very quiet and efficient, do not hesitate. Buy it now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dehumidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all good but you have to empty the bin often. I can definitely tell the difference with the air in my basement. I highly recommend.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. You can set up the unit for continuous drainage in order to avoid draining the unit manually. Please feel free to write to us at usinfo@jmatek.com. Our customer support team will be able to assist and troubleshoot any concerns for you. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Great Dehumidifier

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Item and it works very well. I am glad I purchased it and getting my monies worth out of it. It really pulls a lot of water out of the air which I needed in my basement.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Kept humidity down a lot.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing worked so well in my basement. I used all summer to keep the humidity down and it stayed 40 percent the whole time.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Please feel free to write to us at usinfo@jmatek.com for any further assistance or information from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Leaks after 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great but every 6 months had to return because it started leaking. Did this 4 times before finally got a refund.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dehumidifier with a pump.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine did a great job for us. We had mold all over our condo and this dried up the air. I am very happy that I purchased this larger machine as it has a pump. Now I can place it anywhere, attach a hose and don't have to worry.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Honeywell

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honeywell humidifier works as intended. Pulls lots of moisturre from the air. Humidity has gone down drastically in our house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud but other than that seems to work well. Automated drain is handy. Just hope you dont need it in a room where noise is an issue

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Like any other electrical device, this unit will create some sounds when operating due to the powerful machine working to remove the moisture from the air. This is normal sound. Please feel free to write to us at usinfo@jmatek.com for more assistance or information from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Dehumidifier

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great I’ve had it for two years now and no complaints.

    I would recommend this to a friend